Lead Manager

• Unlimited/ Uncapped Commission- Your income is a direct result of your work ethics and sales results.
• No cold calling- We provide a high volume of inbound leads and walk in traffic.
• Career growth: The company fosters internal growth, helping employees develop skills that can lead to advancement opportunities within the organization (e.g., Team lead, manager, or specialized role).
• Recognition: Join an environment where hard work is recognized, appreciated, and rewarded.
• Comprehensive benefits package including medical, dental, vision and life insurance
• Paid time off to recharge and maintain a healthy work-life balance
• Retirement Plan (401k)
• Performances bonus and incentives: Whether you are in sales or administrative role, you will have a real opportunity to earn bonuses and get recognized for your results.

Our Company:

At Adriana’s insurance, we believe that empowering our Team members is the key to our success. We invest in our employees, offering training, career advancement opportunities, and a culture that champions both personal and professional growth. Our Philosophy is growing together! With over 30 years of success and more than 40 offices across Southern California, we are expanding and looking for motivated individuals to join our team.

Adriana's is seeking a Lead Manager that will be responsible for overseeing the end-to-end lead management process for a multi-line auto insurance brokerage. This role ensures all inbound and outbound leads are properly distributed, tracked, and converted while leading a high-performing call center team. The ideal candidate is bilingual in English and Spanish, highly sales-driven, customer-focused, and experienced in managing teams in a fast-paced insurance or call center environment.

Key Responsibilities

Lead Management & Performance

• Manage, monitor, and optimize all incoming and outgoing leads across multiple lines of business (auto, commercial, home, etc.).
• Ensure leads are accurately assigned, followed up on, and worked in a timely manner.
• Track lead conversion rates, sales performance, and team productivity.
• Work closely with marketing and sales leadership to improve lead quality and ROI.

Call Center & Sales Leadership

• Lead, coach, and motivate a team of sales agents to meet and exceed sales goals.
• Monitor calls to ensure compliance, quality, and excellent customer service.
• Develop and enforce call center best practices, scripts, and workflows.
• Provide ongoing training, feedback, and performance coaching.

Customer Service Excellence

• Ensure a high level of customer satisfaction throughout the sales and onboarding process.
• Handle escalated customer concerns or complex sales situations.
• Promote a customer-first culture while maintaining strong sales performance.

Reporting & Strategy

• Prepare and present daily, weekly, and monthly performance reports.
• Identify trends, gaps, and opportunities for improvement.
• Assist in developing sales strategies, incentive programs, and process improvements.

Compliance & Process Management

• Ensure adherence to insurance regulations, company policies, and call center compliance standards.
• Maintain accurate CRM data and lead tracking systems.
• Collaborate with underwriting and service teams to ensure smooth policy issuance.

Payrate: starting $70,000 yearly salary + bonuses

Requirements

Required Qualifications

• Proven experience in lead management within an insurance brokerage or call center environment.
• Strong background in auto insurance sales ; experience with multiple lines of business preferred.
• Bilingual in English and Spanish (required) .
• Minimum of 3 years of experience in a call center leadership or management role .
• Demonstrated success in sales performance and team leadership.
• Strong understanding of CRM systems and lead distribution tools.

Preferred Qualifications

• Insurance license (Property & Casualty) or ability to obtain one.
• Experience managing high-volume inbound and outbound leads.
• Familiarity with compliance standards in insurance call centers.

Skills & Competencies

• Sales-driven with a strong customer service mindset
• Excellent leadership and team-building skills
• Strong communication and coaching abilities
• Data-driven and results-oriented
• Ability to multitask and thrive in a fast-paced environment
• High level of professionalism and accountability

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Vacation Paid Time Off
• Sick Time
• Discounts on Services & Products
• On-the-job paid training to set you up for success