Manager, Legal Engineering (Professional Services) (San Francisco)

Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year.

Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like LOral, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. Its the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.

Were building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. Forrester Wave and Gartner Magic Quadrant have consistently recognized Ironclad as a leader in our category. Weve also been named one of Fortunes Great Places to Work six years running, featured on Glassdoors Best Places to Work , and recognized by Forbes 50 Most Promising AI Companies .

Were backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. Wed love for you to join us!

Role Description:

We are seeking an experienced Manager, Legal Engineering to lead our team of Legal Engineers, who are services consultants responsible for delivering Ironclad implementations to our customers. Legal Engineers are responsible for the design and configuration of Ironclads platform to meet customers needs, developing workflows and automation that drive adoption and business impact.

As a Manager, Legal Engineering , youll oversee a team of 6-8 Legal Engineers, providing hands-on support for complex or at-risk projects, and continuously improving the delivery processes. Youll partner closely with cross-functional teams to ensure seamless transitions across the customer lifecycle and customer advocacy with our product.

This is a people-first, customer-centric leadership role. Youll be responsible for coaching and developing Legal Engineers, providing clear guidance, and fostering an inclusive, high-performing team culture. Youll also interface regularly with customers, helping ensure our most strategic implementations are successful and drive long-term value.

This is a hybrid role based out of our San Francisco office. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events.

In this role, you will:

• Lead, mentor, and grow a high-performing team of Legal Engineers
• Set clear performance expectations, provide regular feedback, and support career development
• Oversee delivery of packaged service offerings, custom SOW delivery, and investment projects
• Advise on staffing, resource planning, and forecasting to ensure smooth project delivery
• Provide hands-on support for escalations and serve as executive sponsor on key engagements
• Collaborate cross-functionally with Sales, Customer Success, Product, and Engineering to improve the end-to-end customer experience
• Work with the Director of Professional Services on annual planning, team strategy, and risk management
• Analyze implementation data and feedback to improve delivery quality and operational efficiency
• Build scalable processes and tooling that support a growing customer base and enable consistent delivery excellence
• Be accountable for team KPIs, including billable utilization, revenue delivery, gross margin, implementation CSAT, and project health

Skills & Requirements:

• Demonstrated experience managing or mentoring an implementation team
• Experience in a Professional Services delivery role, with strong results in CSAT, project delivery and risk mitigation
• Strong communication and interpersonal skills; ability to inspire and grow a diverse team
• 6 to 8 years of experience working with a SaaS/Technology company; experience with CLM or workflow automation tools a plus
• Familiarity with the Ironclad platform or other CLM systems preferred
• Proven ability to build scalable systems and improve operational efficiency
• Comfortable working directly with enterprise customers and managing stakeholder expectations
• Ability and willingness to travel up to 10% of the time

Benefits:

• Health, dental, and vision insurance
• 401k
• Wellness reimbursement
• Take what you need vacation policy
• Generous parental leave for both primary and secondary caregivers

Base Salary Range: $150,000 - $180,000

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclads competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.