Sales and Service Expert

• Obtains leads externally from within the community using company provided tools/programs. (i.e. Community outreach/Local Promotions, Corporate Sales on-sites).
• Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone.
• Responsible for effectively setting appointments for all leads and potential new business opportunities.
• Communicates and promotes local and global marketing campaigns to leads and members.
• Manages and follows up on leads/new business by using a Lead Management System.
• Executes daily planner to track and plan for successful lead management and selling activities.
• Consistently achieve or exceed personal productivity goals.

• Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.
• Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
• Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
• Maintains name relationships with members and serving as a resource for their questions or concerns, and putting them in touch with the right 24 Hour Fitness resources as appropriate.
• Provides a clean, friendly, well-maintained club to members and guests and
• Helps new members become comfortable in the club.

VARIABLE COMPENSATION:

Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.

• In-depth knowledge and experience with sales practices and techniques.
• General understanding of Fitness Industry.
• Ability to work with computers.
• Strong interpersonal communication skills.
• Strong customer service skills.
• Independent, self-starter with strong organizational skills.
• Ability to work as part of a team.
• Ability to operate Point of Sale (POS) System.
• Knowledge of Membership System software preferred.

• High School Diploma or GED.
• Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment).
• Bachelor's degree preferred.

• Prior experience in fitness or retail industry preferred.
• 1-2 years of experience in service sales preferred.

• Ability to work in club office; move about club floors and rooms
• Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures
• Ability to communicate telephonically with members
• Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system
• While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts
• Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required
• Able to work in a loud environment

• Minimum travel may be required for training purpose and lead generation.