Field Engineer 3

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Position: Field Engineer 3

Location: Costa Mesa, CA, 92626

Duration: 6 Months

Job Type: Temporary Assignment

Work Type: Non-Driving

Job Description:

• As a Field Engineer 3, you will perform activities associated with PC and Printer refresh.

• Installing and diagnosing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.

• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.

• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.

• Your assignments will range in complexity from troubleshooting and repairs to reloading and re-imaging of PCs/laptops.

Responsibilties:

• You will be working in the deployment services

• Supporting the implementation and rollout of new applications or infrastructure

Activities may include:

• Hardware or software procurement

• Configuration

• Tuning

• Staging

• Installation

• Interoperability testing

• Provides support for software, hardware and networking support for desktops, laptops and servers.

• Performs installs, moves, adds and changes as required.

• Tests and certifies PCs, networks, servers and client approved applications.

• Provides follow-up on problems or escalation.

• Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction.

• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

TECHNICAL SKILLS

Must Have

• Desktop/Laptop Repair

TekWissen Group is an equal opportunity employer supporting workforce diversity.