Customer Service Representative
As a HUD-approved Housing Counseling Agency, our mission is to strengthen the community through equipping individuals and families with educational resources to make informed decisions regarding Foreclosure Prevention, Homeownership Opportunities, Budgeting Techniques, Rental Living Assistance, Financial Acuity, Career Preparation, and Credit/Debt Management Solvency.
The Role
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Profile
- You have at least 1 year experience within a Customer Service role, ideally within the Real Estate industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You pay strong attention to detail and deliver work that is of a high standard
- You possess strong analytical skills and are comfortable dealing with numerical data
What's on Offer?
- A role that offers a breadth of learning opportunities
- Fantastic work culture
- Flexible working options
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