Global Services Tech II
- Manage IT ticketing system for hardware/software issues
- Support multi-platform environments (Windows, Apple, Linux)
- Configure and troubleshoot mobile devices and scanners
- Install and maintain printer systems (Laser, Thermal, Check, Badge)
- Network cable installation and maintenance
- Desktop/laptop/tablet imaging and deployment
- Software installation and configuration
- Asset and inventory tracking
- Network infrastructure support
- Vendor liaison and coordination
- Maintain knowledge base documentation
- Implement process improvements
- Follow escalation procedures
- Monitor warranty periods
- Track IT assets
- Associate degree in Computer Science/Information Systems or equivalent experience
- 3+ years endpoint technical support experience
- CompTIA A+
- CompTIA Network+
- ITIL Foundation
- Microsoft 365 Certified: Endpoint Administrator Associate
- Apple Certified Support Professional (ACSP)
- Windows/Mac OS troubleshooting
- Network infrastructure support
- Hardware diagnostics
- Mobile device management
- Printer system maintenance
- Strong communication abilities
- Problem-solving expertise
- Time management
- Documentation proficiency
- Customer service focus
- Team collaboration
- Occasional domestic travel
- Flexible schedule availability
- ITIL process knowledge
- Continuous improvement mindset
- Multi-project management ability
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