Hotel Front Office

Hotel Front Office Location Los Angeles, CA (Mid City West area) :

Short Stories Hotel opened February 2022. Located in the heart of the Fairfax district, across from the Original Farmer's Market and The Grove, Short Stories is a tranquil retreat in an urban core. At our hotel, we're passionate about providing an inviting and personalized approach to hospitality.

On its face, you know the score. Rooms to rent, a courtyard to gather, drinks setting the stage for conversation. A good hotel will offer all of these, but a great hotel is something else entirely. A great hotel offers experience, little unexpected moments that fondly hang around our memories. They're the stranger who buys you a drink, an agreement reached over lunch, catching your favorite film by the pool and the list goes on. It may be odd to say we trade in magic, but that's how we see it. It's an attention generously paid to detail. A pride taken in a style of service that's become increasingly rare.

- Front Office Manager

Reports To: General Manager

Position Summary:

We are looking for an enthusiastic, multi-talented Front Office Manager (FOM). An FOM acts as the face of the hotel and is responsible for ensuring exceptional guest service from the moment guests walk through the door. Excellent communications skills are required to hire, train and supervise hotel front desk staff as well as interacting with guests throughout their stay. A passion and opinion for what constitutes exceptional, unique and bespoke guest service is required.

Essential Duties and Responsibilities:

● Direct operations at the front desk and ensure guest service our high standards for guest

satisfaction

● Review and respond to all guest online reviews. Implement changes when needed to

operations and address negative reviews with the front desk team

● Hire, train and front desk employees. Provide added training, feedback and

documentation when necessary

● Interact and engage with hotel guests in person, via email and over the phone. Assist

with guest inquiries and mitigate any guest complaints

● Maintain inventories of office supplies and collateral used throughout the hotel

● Create the front office weekly schedule

● Conduct quarterly front office meetings

● Encourage and motivate front desk team to acquire positive online hotel reviews

● Review time punches and complete departmental bi-weekly payroll

● Review and complete credit limit reports

● Review and respond to credit card chargebacks

● Ensure all hotel and restaurant employees have completed all training required by city

and state law

● Respond to all email inquiries

● Maintain and review the Front Office Manual monthly

● Ensure team members arrive to work on time and in uniform

● Participate in weekly management meetings and property inspections

● Work closely with the housekeeping and engineering department to ensure the hotel

meets operational and cleanliness standards

● Additional responsibilities as instructed

Required Knowledge and Skills:

● High School Diploma or equivalent

● A minimum of 2 years of hotel management or supervisory experience

● Strong knowledge of hotel industry practices and policies

● Excellent management, communication and multitasking skills

● Experience with Cloudbeds preferred, but not required

● Ability to lift 40 lbs

Employee Benefits:

● Medical, Dental and Vision Insurance

● Company-managed retirement plan

● Paid Time Off

● Free on-site parking

For immediate consideration, please email your resume and cover letter to

[email protected]. We look forward to meeting you!

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $68,000.00 - $73,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Los Angeles, CA 90036: Relocate before starting work (Required)

Work Location: In person