Product Specialist - Panel Dividing
- Assist the sales force with creating, reviewing, modifying sales documents, presentations, proposals and recommendations for new, exiting or potential customers.
- Analyze the customer’s operation and requirements to develop solutions to meet their needs
- Work with the sales force and customers to ensure business plans, sales commitments, system customer specifications are all carried out to ensure maximum sales potential and maximum customer satisfaction.
- Provide technical support to the service group
- Provide creative support / input for advertising efforts including press releases, IWF/AWFS, trade magazines, etc. to maximize visibility and showcase the expertise of being the leader in the industry.
- Act as liaison between Parts/Service, Sales and customers to ensure orders of equipment, parts and/or service requirements are fulfilled as expected by both the company and the customer.
- Provide ongoing training for employees and customers as it relates to new equipment or equipment modifications, enhancements or improvements.
- Monitor competitive climate within the industry to stay abreast of changes in equipment, pricing, promotions, peripheral equipment offerings, etc. to stay ahead of the industry.
- Work closely with customers to recommend and demonstrate the appropriate software solutions to their business requirements.
- Bachelor’s Degree in Engineering or equivalent industry experience
- Three to five years relative experience in panel processing industry and technical support role.
- Proficiency with MS Office Suite
- Ability to multitask
- Adaptability to changing priorities
- Strong verbal and written communication skills
- Strong administrative skills
- Exceptionally strong customer service skills
- Effective presentation skills
- Excellent problem-solving skills
- Ability to work with metric and American measurements
- Typical Office Environment
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