Unit Manager

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

This position is considered “hybrid” with on-site work two days a week at 1416 9th Street and telework three days a week, on average, dependent on operational needs. Currently in office days are Tuesday and Wednesday.

The Workforce Services Branch (WSB) is seeking a motivated and tech-savvy leader to serve as a Supervisor I in the Business Systems Analysis Unit (BSAU). Under the direction of the Supervisor II, you will oversee a team that supports key IT functions for the Branch, including SharePoint Online, M365, ServiceNow, IT inventory, and equipment refresh projects. In this role, you will guide staff, manage multiple projects, and ensure clear communication across Central Office and Field Offices. You will serve as WSB’s primary point of contact with the Information Technology Branch (ITB), helping coordinate IT policies, updates, and statewide initiatives. This position also includes preparing written materials, presenting to leadership, and leading meetings with field divisions. As the WSB Single Point of Contact (SPOC), you will collaborate on enterprise software rollouts and department-wide IT projects, representing WSB and sharing updates with leadership and staff. You will also recruit, coach, and develop team members, ensuring strong performance and professional growth. This role is ideal for someone who enjoys problem-solving, leading staff, and supporting IT operations in a dynamic environment. If you value teamwork, customer service, and continuous improvement, we encourage you to apply.

About WSB:

The Workforce Services Branch (WSB) administers the Workforce Innovation and Opportunity Act (WIOA) and Wagner-Peyser (W-P) programs which prepare adults, youth, and dislocated workers for participation in the workforce and brings employers with job openings together with qualified job seekers. The WSB is comprised of three Field Divisions which directly deliver services to the public across California: Los Angeles/Coastal Division, Northern Division, and Southern Division. The WSB’s Central Office Workforce Services Division supports EDD staff in the field and provides program guidance to WIOA-funded partners located throughout California.

WSB Mission
California’s workforce system supports economic vitality by connecting people, training, and work.

As a state employee, you potentially have access to excellent medical, dental, and vision insurance, retirement and savings plans, the Employee Assistance Program and more! In addition to these benefits, you'll receive regular paid leave, Professional Development Days, a Personal Holiday, paid State Holidays, and potential annual raises. See the California State Employee Benefits Summary for more information.

If this job seems like a good fit for you, please see the Duty Statement and Desirable Qualifications for more information. Join our team to improve the lives of Californians!

The position is located at 1416 9th Street, in the heart of downtown Sacramento within walking distance to light rail, farmer's market during the summer months, the Golden 1 Center, the California State Capitol, historical Old Sacramento and an eclectic collection of retailers, restaurants, food trucks and entertainment venues. Electric bike and scooter rentals are readily available. Currently, the EDD provides a 100% discount to select commuter methods with pick-up/drop-off locations close to the office.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

This position is headquartered at the New Labor Agency Building (NLAB), a newly remodeled high-rise building. Located in the heart of Downtown Sacramento and in close proximity of the State Capitol and the Golden1 Center, this beautiful and modern building provides the following amenities: Break areas, wellness/lactation rooms, coffee points, a fitness center with private showers, a Career Center for EDD Employees, a micro market, building-wide WiFi, an outdoor terrace, bike storage, nearby public transit options, and much more.

Apply today for the opportunity to work in this state-of-the-art building!

This position is considered “hybrid” with on-site work two days a week at 1416 9th Street and telework three days a week, on average, dependent on operational needs.

Special Requirements

Applications without the inclusion of a SOQ or a SOQ that does not follow the required format may not be considered in the hiring process. See SOQ instructions below for further information.

It is strongly encouraged to apply through your CalCareer Account at .

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.

• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.

• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.

• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to establish and maintain effective and beneficial relationships with internal and external customers.
• Ability to communicate effectively with executive management and various customers.
• Ability to exercise a high degree of initiative and flexibility as well as tact and good judgment.
• Experience facilitating meetings and leading work groups.
• Demonstrated ability to develop and evaluate alternatives, analyze data, and present ideas and information effectively and recommend best possible courses of action.
• Strong attention to detail, problem solving, sound decision-making and critical thinking skills.
• Ability to work independently and as part of a team, learn rapidly, and follow directions.
• SharePoint Online and Power Platform experience.
• Experience with MS 365 programs.

Benefits

Benefit information can be found on the CalHR website, , and the CalPERS website, .

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required and must be submitted with your application. The SOQ will be used to evaluate your ability to present information clearly, concisely, and effectively in writing. The SOQ is not a resume or cover letter, and a resume or cover letter will not be accepted in place of the SOQ.

Applications submitted without an SOQ may not be considered and may be excluded from the hiring process.

To be considered for this position:
- Applicants must submit an SOQ with their application package.

The SOQ must be typed, no more than two pages in length, and include your first and last name and the job control number at the top of the document. Your SOQ must address the questions below in the order listed, and each response must be clearly numbered.

The SOQ should describe how your education, training, experience, and skills qualify you for this position.

Applicants who do not follow these instructions or who do not respond to the specific questions below may not receive further consideration and may be excluded from the hiring process.

1. Based on your review of the duty statement and desirable qualifications, describe your work experience and/or educational background that makes you the best candidate for this technology-focused position.
2. Describe a time when you identified and implemented a process improvement to address inefficiencies in a work process. How did you gain buy-in from stakeholders, and were there any challenges?

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -
  A Statement of Qualifications (SOQ) is Required. Please see “Statement of Qualifications Requirements” section for more information about the SOQ.