Customer Support Representative

Position Description

As a Customer Support Representative , you’ll be an integral part of our frontline operations—ensuring exceptional service and operational continuity for our patients, partners, and internal teams. This is a highly dynamic role that combines customer service, administrative coordination, and light technical follow-up in a mission-driven, fast-paced environment. You’ll be the first point of contact for incoming calls, play a critical role in the consent process, and act as a key contributor in maintaining the uptime and performance of our devices across facilities.

This role is ideal for someone who is highly organized, empathetic, tech-savvy, and thrives in environments where no two days are the same. You'll work closely with clinical, customer success, and technical teams to ensure a seamless experience for all stakeholders.

Key Responsibilities

• Serve as the first point of contact for inbound calls to the office
• Contact patients and/or their Power of Attorneys (POAs) to obtain verbal consent for services in a professional and compassionate manner
• Track and follow up on offline devices, coordinating with facility staff and internal teams to ensure quick resolution
• Perform proactive outreach to support consent completion and device compliance metrics
• Document all interactions clearly and accurately in internal systems
• Receive, open, process, and scan incoming mail and documentation, ensuring timely distribution
• Support broader Customer Success and Operations teams with administrative and support tasks. May include light troubleshooting of technical issues from customers
• Assist with other administrative and support tasks as needed to ensure smooth day-to-day operations

Qualifications

• 1–2 years of experience in healthcare, customer support, or administrative roles (preferably in post-acute or long-term care)
• Excellent communication and interpersonal skills—comfortable speaking with patients, family members, and healthcare providers
• Strong organizational skills with the ability to manage multiple tasks and priorities
• Tech-comfortable; able to quickly learn internal platforms and tools
• High attention to detail and strong documentation habits
• Dependable, responsive, and able to thrive in a fast-paced, mission-driven environment
• Strong communication and interpersonal skills
• High school diploma or equivalent required; college coursework or degree a plus
• Bilingual in English and Spanish is a plus
• Ability to work independently and manage time effectively

Why Join Circadia?

• Be part of a high-growth health tech company that’s making a real difference in people’s lives
• Work alongside a passionate, mission-aligned team that values collaboration, speed, and ownership
• Gain exposure to innovative technology, healthcare operations, and cross-functional collaboration
• Opportunities for professional development and growth as we scale

Benefits

• Full healthcare coverage with Anthem BCBS (or similar) with dental and vision
• Employee contribution to 401(k) retirement plan
• Paid Time Off (PTO) accrual policy of 1.7 working days per month
• Opportunities for career advancement and clear paths for promotion
• Regular training on new healthcare technologies and trends
• Mentorship or coaching programsOpportunities to attend industry events
• Collaborative environment, working directly with designers, engineers, scientists, and clinicians

$50,000 - $65,000 a year