Case Specialist Trainee Bilingual Preferred (Armenian English)

Expected Hourly Pay Rate:

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent driven by our mission to cultivate child family and community well-being. Whether the position works directly with the public or supports our programs every position is vital to our missions success and reputation as a leader. We are not your typical non-profit. We are 900 people strong and growing!

General Summary:

Under general supervision the Case Specialist Trainee will be given on-the-job training from their leadership team and demonstrate competency by successfully completing benchmarks outlined within the Trainee Program Acknowledgement. The Case Specialist Trainee will be required to successfully pass the training programs written and practicum exams validating their ability to perform all functions of the Case Specialist I position.

Upon successfully completing the benchmarks and passing the exams the Case Specialist Trainee will be promoted to a Case Specialist I position. Case Specialist Trainees are not eligible for consideration or movement into other positions at CCRC until they have been successfully promoted to a Case Specialist I. Based on performance Case Specialist Trainees are expected to be promoted to Case Specialist I within 6 to 9 months of employment. Case Specialist Trainees must work onsite in their assigned office. As an employee progresses through the Case Specialist hierarchy remote work may become available.

The Case Specialist I will perform all duties associated with operations of the Subsidized Child Care Program such as parent orientations screenings certification/recertification data entry and maintaining accurate case files. Depending upon which specific team the Case Specialist is placed upon the teams work may focus on a specified area of Case Management such as intake or on-going case maintenance.

Essential Duties and Responsibilities

Within the team structure Case Specialist Trainees are expected to meet all benchmarks outlined within the Case Management Training Plan and provide case management services to families enrolled in subsidized child care programs which include the following responsibilities:

Case Processing 70% - Complete case management tasks to ensure that child care contracting is completed in an accurate and timely fashion including:

• Using the Universal Application provide assistance to program participants regarding child care options and available resources.
• Enroll families qualifying for subsidized childcare.
• Receive and process documentation submitted by families and child care providers in a timely manner and according to program regulations and guidelines.

Client Interaction and Support 20%

• Conduct face-to-face or virtual meetings orientations both scheduled and by walk-in with families and childcare providers in order to receive and process documentation and/or discuss changes in the familys case and complete/ review family needs assessment inclusive of developmental screenings.
• Work together with staff from other agencies including Department of Children and Family Services for the benefit of participating families.

Data Entry / Documentation Maintenance 10%:

• Review program files to ensure cases are compliant and adhere to internal accountability standards of less than 10% error ratio/ more than 90% compliance rate.
• Provide eligibility need and appeals tracking according to current regulations policies and procedures.
• Maintain CCRCs eligibility list which consists of phone calls face-to-face or virtual meetings and data entry.

Job Specifications

Minimum Required

• Education / Experience :
  • High School diploma or equivalent required and 2 years of equivalent related work experience (experience in Child Development Social Work Psychology Human Services Family Studies or related field); or
  • Associates degree in the field of Psychology Sociology Child Development Social Work Human Services Family Studies or related field (as approved)
  • Work Schedule : This position is 5 days onsite. Ability to work a regular full-time schedule. Overtime may be required.
  • Travel : Occasional travel/business related driving required for all staff large divisional events and specified meetings. Staff may choose any mode of transportation (driving walking bicycling carpooling etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance current California Drivers License and receiving DMV clearance.
  • Work environment : General office environment. May be required to work late shift until 7 pm on Mondays on a rotating basis.
    • Case Specialist Trainee : no remote work must work 5 days onsite.
    • Case Specialist I : hybrid in office 3-4 days per week
    • Case Specialist II : hybrid in office 3-4 days per week
  • Background & Health Clearance Requirements: Background requirements determined according to the requirements of the program(s) which the position will be supporting. Background check required. As a grant-funded Agency supporting Children and Family Services CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history employment history / experience education reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process including:
    • Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90).
    • Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with at risk populations CA Code of Regulations TitleCA Health and Safety Code 1596.7995 and/or Head Start Program Performance Standards 1302.93)
    • MVR / DMV : clearance in accordance with CCRCs liability insurance provisions: For positions where driving is required.
    • Child Development Permit: For positions working in an educational capacity (California Education Code Sections 44242.5 44340 and 44341)
    • CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596..866)
    • Federal Debarment Checks: For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11 Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995)
    • Credit & Bankruptcy Check: For positions with fiscal responsibility (roles with authority over financial transactions) a credit and bankruptcy check will be conducted to assess financial responsibility in alignment with agency standards and applicable laws including the federal Fair Credit Reporting Act (15 U.S.C. 1681 et seq.) and California Labor Code restrictions on credit reports (Labor Code 1025.5.)

Preferred

All minimum requirements above met plus:

• Education : Bachelors degree
• Experience : Experience working with families and children at risk of abuse or neglect
• Bilingual preferred . Ability to converse write and/or translate in English and Armenian / Spanish to convey program information in the native language of the family.

Review the job flyer for all the job details requirements and benefits: Case Specialist Trainee

At CCRC passion and meaningful work is rewarded! We offer employees:

• Competitive compensation package
• Robust benefit offerings -Medical Dental Vision and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time Holidays and Paid Winter Break
• Opportunities for learning and professional development including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!
  

We have doubled in size over the past 10 years. We provide child development and early education workforce development opportunities child care financial assistance Head Start preschool and Early Head Start services and more for close to 50000 parents children and child care providers each month in Northern Los Angeles County including Antelope Valley and the entirety of San Bernardino County including an office in Victorville serving a total geographic area of 22500 square miles.

Child Care Resource Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex including sexual orientation and gender identity national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Accommodations: If you are a qualified individual with a disability or a disabled veteran you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation contact a Human Resources Representative at ext. 6599 or email them at

Required Experience:

Intern