People Business Partner, Non-Health Services

Job Description

Job Description

Program: Employee Relations

Department: People & Culture

Reports to: Associate Director, Employee Relations

Status: 100% Full-time, Exempt

Probation: 180 Days

Benefits: Medical, Dental, Vision, Life, and Long-Term Disability Insurance, Employee Assistance Program, and 403(b) Retirement Plan

CENTER'S MISSION: B uilding a world where LGBT people thrive as healthy, equal, and complete members of society.

DEPARTMENT SUMMARY: The People & Culture (P&C) department champions the full employee experience at the Los Angeles LGBT Center. We are a mission-driven team committed to cultivating a workplace where every person—staff and leadership alike—can thrive, bring their authentic selves to work, and feel supported in the vital service we provide to our community. P&C partners closely with leadership and staff to foster strong, respectful relationships throughout the organization. We support leaders and teams through change, guide efforts to attract and retain exceptional talent, and strengthen effective labor–management dialogue. Through collaborative problem-solving, clear communication, and consistent, equitable practices, we build an environment grounded in the Center’s core values of community, integrity, courage, liberation, and joy , ensuring that how we work reflects who we are. Together, we nurture a healthy, empowered workplace where Center staff can do their best work in service of the LGBTQ+ community.

JOB SUMMARY: The People & Culture Business Partner (PCBP) is a trusted advisor to leaders and employees across a unionized environment. This role ensures consistent application of collective bargaining agreements, supports equitable practices, and advances a respectful, collaborative culture. The PCBP manages employee and labor relations matters end to end, partners on workforce planning and talent development, and strengthens operational rigor through policy, compliance, audits, and accurate documentation. With a people-first, values-aligned approach, the PBP uses foundational business acumen, digital & technology fluency, and workflow discipline to deliver reliable outcomes and improve the staff experience.

% of Role

ESSENTIAL FUNCTIONS

Labor & Employee Relations

• Apply CBA terms accurately in routine situations, recognize ambiguity, and escalate appropriately
• Partner with labor representatives and leaders to address issues early and constructively, preparing case facts and contract research as needed
• Manage employee relations cases end-to-end with sound documentation and timely follow through
• Conduct or support investigations consistent with the CBA and Center policy
• Support respectful labor management communication and reinforce workplace expectations​

Leadership Support & Workforce Development

• Coach supervisors and managers through performance and workplace issues with clarity and empathy
• Partner with leaders on staffing needs and succession considerations aligned with contractual and organizational priorities
• Support learning plans and employee growth paths in collaboration with relevant partners
• Serve as a resource on policy interpretation and equitable, values-aligned decision making
• Reinforce respectful workplace behavior and Center values in daily practices

Compliance & Leave Administration

• Follow Center policies and federal, state, and local requirements while maintaining accurate records and audit documentation
• Administer leave programs, including FMLA, CFRA, ADA, and workers' compensation, ensuring regulatory compliance and clear communication
• Escalate complex leave, compliance, or risk related mattersin a timely manner
• Identifying gaps, flagging risks early, and supporting policy, compliance, and audit initiatives
• Collaborate with Counsel, P&C leadership, Legal, Equity, and Finance to ensure aligned and compliant practices

Operations & Documentation

• Follow defined workflows and document processes accurately and consistently
• Maintain confidentiality and appropriate boundaries in all matters
• Use P&C systems and tools effectively, support consistent data capture, and learn new systems with guidance
• Produce accurate and timely documentation that meets service standards
• Surface workflow pain points and suggest practical process improvements

Data & Organizational Insight

• Use basic workforce reports, such as turnover and leave data, to inform actions and escalate early warning signs
• Propose pragmatic solutions grounded in policy, CBA requirements, and organizational values
• Demonstrate understanding of the Center’s operational context, including cost, staffing, and service implications at the team level
• Share knowledge and collaborate across Talent Acquisition, Total Rewards, Learning and Development, Legal, Equity, Finance, and program leadership
• Support peers and contribute to consistent service delivery across the P&C function

Equity & Inclusive Practice

• Embed an equity lens in case handling and decision-making
• Surface potential bias and ensure culturally competent practice
• Promote access, respectful communication, and fair treatment across employee interactions
• Align people practices with organizational values and inclusive workplace standards

QUALIFICATIONS

Required

• Bachelor’s degree in HR, Business, or related field, or equivalent combination of education and training
• 4+ years of progressive HR experience, including partnership with business leaders in a unionized environment
• Demonstrated resolution of cases and investigations with sound judgment
• Strong facilitation, relationship building, and conflict resolution skills; clear, values-aligned communication, and reliable documentation quality
• Fluency with HR/organizational tools
• Foundational business acumen; ability to follow workflows and offer practical improvements
• Proficiency with MS Office Suite and HRIS

Preferred

• Experience with grievance handling or labor management meetings
• PHR/SHRM-CP certification
• Multi-site or multi-union environment experience
• Experience in healthcare, nonprofit, or mission-driven settings

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, national origin, sexual orientation, gender identity and expression, sex, pregnancy, childbirth and related medical conditions, religion, disability, age, military or veteran status, including status as a victim of domestic violence, assault or stalking, genetic information (including family medical history), political affiliation or activities, medical or health conditions, and marital status.

The Center has implemented a mandatory COVID-19 vaccination policy as a condition of employment for all employees who work on the Center’s premises, subject to applicable federal, state, and local laws. For more information, please contact [email protected].