Store Manager (Santa Anita)
- Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
- Analyze performance to identify business needs and turn them into individual actions and objectives
- Analyse available sales reports and data to determine the needs of the business and set business strategies
- Ensure staff is trained in all areas of appropriate POS usage and maintenance
- Understand and properly execute all management POS functions
- Ensure cash control procedures are properly followed including bank deposits, safe funds and petty cash
- Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures
- Maintain boutique image according to the brand’s standards
- Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
- Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
- Ensure all associates provide the highest level of customer service
- Manage client database and utilize information to increase sales and client contact
- Execute service excellence to increase client satisfaction and retain customer loyalty
- Resolve all client problems and complaints quickly and effectively
- Manage all special events inclusive of collection previews, client events, sale events, etc.
- Empower associates to make decisions in the customer’s best interest that also support the company’s philosophy
- Identify and recruit new talents, build and retain a high performing team
- Lead by example demonstrating passion towards APM MONACO, know our brand’s products, mission and value
- Conduct in-store training, one-o-one coaching and team meetings
- Build individual objectives and development plans
- Ensure image and grooming standards are professional, reflective of the brand image and always adhered to
- Resolve all human resources issues in a timely and effective manner, partnering with HR team when necessary
- Management and leadership skills
- Business acumen
- Strategic thinking
- Client intelligence
- Reactive, flexible and open-minded
- Fluency in Vietnamese and English; other languages will be a plus
- Global, Dynamic Team: Diverse and energetic workforce
- Growth Opportunities: We support your professional development
- Collaborative Culture: Teamwork and open communication
- Comprehensive Benefits: Paid time off and generous employee discounts
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