Senior Client Associate
- Handle operational aspects of client accounts including reporting on account holdings, investment performance, posting daily cash activity, updating the investment database and entering trade instructions
- Proof and assemble client quarterly reports including performance data, cash flow information, tax forecasts, execution instructions, and other client specific presentations
- Fill out and follow up on subscription documents for illiquid and alternative investments
- Liaise with other teams such as Operations, Technology, as well as external investment sponsors, to review daily processing of data in the relevant relationship accounts thus ensuring that reporting deliverables are accurate, complete, and timely
- Address client requests for money movements, gifts, manage client expectations, as well as handle other matters as they arise
- Perform one-off financial research requests using third-party data and software, and internal systems
- Keep Private Advisor and Senior Associates apprised of the status of client relationships and related tasks; escalate client issues as appropriate
- Serve as back-up to other Associates when necessary
- Maintain a sense of ‘ownership and accountability' for the clients the CA services; communicate clearly, maintain careful records, have attention to detail and follow compliance policies and procedures Qualifications:
- A BA/BS is required; degree/coursework in Finance, Accounting, Economics or Statistics preferred. Non-finance majors with relevant experience are welcome to apply. Strong academic performance
- 0-3 years prior customer service experience within banking or finance industry, or equivalent experience, preferred
- Experience in actual account servicing roles, including on-boarding of new accounts, is a particular plus
- Series 7 license preferred, or willing to take and pass required licensing exams
- Broker dealer operations experience preferred
- Basic understanding of investments and/or portfolio reporting and related terminology
- Highly proficient in Microsoft Office with emphasis on Excel; ability to use Excel to organize, analyze, present and report on client information; Word, Access and PowerPoint a plus
- Ability to work well independently and as a part of a team
- Ability to multi-task and be able to reassess priorities as situations arise
- Detail-oriented and attention to accuracy and meeting deadlines
- Excellent inter-personal skills
- Ability to exercise discretion with confidential matters
- Strong communication skills, both written and verbal
- Ability to express ideas clearly and concisely
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