Customer Service Representative
Customer Service representative and quote generation
Candidate must have a minimum of 3 years experienced in a fast-paced environment and can multitask while dealing with customers and communicating internally with production, Quality control, and Engineering departments. Experience working in manufacturing facility.
Principal Duties:
accommodate expedites.
customer contact to provide information to
Responds and resolves issues and or unique or complex request from customers.
Candidate should be a natural problem solver who continuously strives to provide excellent customer service and extraordinary customer satisfaction.
Must have strong organizational skills as well as attention to detail.
Maintains files of P.O.’s and associated documentation. Files may be hard copies or soft copies.
Assist accounting and sales in investigating customer disputes, verifying pricing, and resolving discrepancies.
Coordinate information between sales, production and customer.
Review customer P.O.’s for accuracy against Sales Quotes
Create sales orders
Process sales orders
Liaison between customers and Manufacturing team
Data entry
Heavy phone traffic, Answer Customer inquiries & order status via telephone or emails
Generate professional emails to customers based on internal communications
Must work well under pressure
Willing to learn technical information
Understand and efficient with Quick books, excel, word,
Provide status updates to customers as requested
Minimum Qualifications:
3 years customer service with a manufacturing company
Collage degree preferred
3years’ experience in customer service
Computer literate I.E. Microsoft Excel, Quick books, word
Excellent organizational skills
Familiar with AS9100 practices
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