Training and Development Specialist
- Conduct needs analysis by conferring with leadership to identify evolving training requirements due to changes in policies, procedures, regulations, and technologies.
- Design and deliver onboarding and advanced training for all business units (Claims, Legal, Loss Measurement, Client Success, Sales, Operations).
- Develop instructional strategies using diverse methods such as individual coaching, group instruction, workshops, simulations, and e-learning.
- Create specialized programs including leadership development, safety and compliance, sales techniques, technology adoption, and refresher courses.
- Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
- Lead training sessions (virtual and in-person) covering SOPs, claim handling, estimating, negotiation, compliance, and leadership development.
- Continuously update materials to reflect current laws, carrier procedures, and company standards.
- Assess employee skill level through observation, audits, and feedback from managers.
- Coordinate with external vendors for specialized training programs when needed.
- Develop and maintain instructional software and digital learning tools for scalable training delivery.
- Track and report on training completion, engagement, and post-training performance metrics.
- Designed and implemented a comprehensive training framework covering all business units—Claims, Legal, Loss Measurement, Client Success, Sales, and Operations.
- Reduced onboarding ramp-up time by 30%, enabling new hires to reach full productivity faster.
- Launched advanced technical and leadership development programs that directly improve operational KPIs (e.g., claim accuracy, cycle time, settlement speed).
- Created a centralized training repository with updated SOPs, compliance guidelines, and interactive learning modules accessible company-wide.
- Established a performance-driven feedback loop, using audits, assessments, and manager input to continuously refine training content.
- Delivered measurable improvements in operational efficiency, including faster claim submission timelines and higher estimate audit scores.
- Built a scalable multi-modal training system incorporating classroom, virtual, and on-demand learning for flexibility and scalability.
- Improved technology proficiency across departments by increasing adoption of software tools and systems by 20%.
- Developed and launched leadership development programs that prepare high-potential employees for advancement.
- Onboarding Time‑to‑Proficiency
- Post‑Training Performance Lift
- Quality Audit Score Improvement
- Training Completion & On‑Time Rate
- Tool Adoption & Utilization
- Compliance & SOP Adherence
- Bachelor's degree or equivalent experience in insurance or related field.
- 5+ years of experience in property insurance claims or operational training.
- Proven experience in training, coaching, or team leadership within the insurance industry.
- Excellent communication, facilitation, and content development skills.
- High attention to detail and ability to translate complex concepts into practical learning.
- Proficiency in Microsoft Office and Adobe Creative Suite.
- Comfortable working under strict deadlines and driven by performance metrics.
- Salary: (Range base annual salary) plus up to xx% bonus
- 401(k) with 3% non-elective contribution.
- Health, dental and vision insurance. Along with voluntary selections as well.
- Generous paid holidays and paid time-off.
- Opportunities for career advancement and professional growth.
- Car and phone allowance, if needed
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