Senior Risk Manager, Trustworthy Shopping Experience (Sunnyvale)

Senior Risk Manager, Trustworthy Shopping Experience

Position available in Luxembourg, Munich, or Milan.

At Amazon, we're working to be the most customer-centric company on earth. To get there we need passionate and hard-working people. If you are interested about building innovative systems to protect customer safety at scale while enabling Amazon to build the place where customers can find and buy anything online, this is your chance to make history. The Trustworthy Shopping Experience team is looking for a Senior Risk Manager either based in Luxembourg, Milan or Munich.

You will define the strategy and provide the program management leadership for very complex projects, to ensure tech and other internal stakeholders teams are sensitive to program needs and prioritization requirements. These needs directly impact the lives of Customers by enabling them to build confidence in the products Amazon sells online and in physical stores. Youll manage complex, multi-disciplinary projects from start to finish and working with stakeholders to plan requirements, manage project schedules, identify risks and communicate/report clearly with cross-vertical stakeholders. Youll be interacting with different internal and external stakeholders across different time zones. You will possess strong project management skills, be detail driven and have excellent problem-solving abilities, as well as having a well-rounded technical background in tech solutions.

Key job responsibilities
Lead and manage complex, cross-functional projects from inception to completion, including tracking issues, managing escalations, and balancing business needs with technical constraints
Develop and implement risk management strategies and compliance controls at scale, while ensuring adherence to regulatory requirements and industry best practices
Build and maintain partnerships with cross-functional teams (Legal, Compliance, Product, Tech, Business), influencing stakeholders and leaders across multiple levels without direct reporting relationships
Act as subject matter expert for compliance and safety requirements, contributing to policy development and implementation of safety controls
Drive effective collaboration and commitment across dispersed teams with competing priorities, managing stakeholder relationships and communication
Conduct data analysis using various tools (SQL, Excel, databases) to monitor metrics, generate insights, and drive improvements in decision-making
Identify, assess, and monitor key risk indicators, preparing regular status updates and reports for leadership
Develop and maintain scalable solutions for risk management, implementing process improvements and best practices
Drive continuous improvement in risk management processes and customer experience through data-driven insights and stakeholder feedback
Support development and implementation of standards, procedures, and compliance initiatives across the organization

About the team
The Trustworthy Shopping Experience (TSE) organization at Amazon focuses on building and maintaining customer trust in Amazon's shopping platforms. Working with authorities, merchants, brands, vendors, and customers, the team identifies and prevents various risks, particularly around product safety and intellectual property infringement. They leverage technical expertise and technology solutions to ensure all products offered across Amazon's channels comply with safety requirements and regulations, protecting customers while maintaining a secure shopping environment.

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent
- Experience in risk management, compliance or audit
- Knowledge of Microsoft Office products and applications at an advanced level
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
- Excellent communication skills, ability to simplify complex topics

PREFERRED QUALIFICATIONS

- Master's degree or equivalent
- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Experience working with Product teams on scalable technical solutions
- Comfortable with ambiguity, adept at problem-solving
- Designs customer-centric processes, experience with root cause analysis

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.

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