Transportation & Commute Program Coordinator

We at Steer help people, places and economies thrive. Steer is an international, employee-owned consultancy specializing in transportation, cities and infrastructure, with 460 staff in 24 offices around the world. We have an enduring commitment to generate success for our clients, for ourselves and for the communities in which we support. A commitment that ultimately improves the way people live, work and travel.

At Steer North America, our consultants engage in meaningful work to improve the landscape of our region, ensuring that our clients keep social and environmental impact in mind as they conduct their operations. Our mission is to be the leading consultancy shaping the future of how people live, work, and connect. We are driven by a passion for creating positive impact through our expertise in critical services and infrastructure. We strive to unlock the potential of our clients and their organizations to help people, places, and economies thrive.

For further information on Steer, please take a moment to review our website Steer | Helping people, places and economies thrive (steergroup.com)

We are looking for a talented and motivated individual with a background in transportation planning, marketing, outreach or facilities to support management of the onsite transportation and transportation demand management (TDM) program at the local worksites of our client – a global tech company – in Southern California.

The role of the Commute Program Coordinator is to directly support our team’s management of our Client’s workplace commute program, including implementing corporate mobility programs, developing transportation policies and initiatives, and utilizing behavior change techniques such as motivational interviewing to encourage multimodal commutes which help to reduce the parking demand and local congestion. The role will be a flexible support role, meaning they will provide coverage across several geographies and tasks by coordinating with Transportation Team members at other client offices in North America to ensure the delivery of a consistent and effective employee commute program.

Duties and Responsibilities

• Site Management: Assist in managing day-to-day transportation operations onsite in the Los Angeles Region and remotely for our client’s offices throughout North America.,
• Client Management: Serve as the secondary point of contact for local site leadership, communicate effectively regarding deliverables and requests, escalate issues or challenges, and maintain records on project/task progress.
• Program Management: Partner with the Operations Team to provide input, feedback, and monitor data for programs such as Vanpool, Transit, Carpool, and Commute Coaching.
• Site Strategy: Support delivery of site-based multimodal transportation strategies, review with relevant colleagues and leadership, and track progress.
• Metrics: Gather and analyze site-based transportation data, identify relevant metrics, develop insights and report on trends, and make actionable, data-driven recommendations.
• Employee Outreach: Coordinate onsite transportation events such as bike safety and awareness campaigns, commuter fairs, and one-to-one commuter engagement.
• Local Events: Maintain awareness of other outreach events (internal and external) in the team’s core office geographies and understand alignment of events with the site strategy.
• Internal Vendor Coordination: Meet with the Parking Operations, Electric Vehicle, Bike Operations, Rideshare and Facilities teams as needed to exchange updates, escalate issues, manage tasks, gather metrics, and coordinate on policies, programs, events and initiatives.
• External Partner Coordination: Support liaison with external partners, such as transit agencies, local jurisdictions, and transportation management organizations (TMA/TMOs), and stay informed about relevant regulations, policies and programs.
• Budget and Contract Management: Support other Transportation Team members with managing site budgets, tracking contracts/renewal dates, creating purchase orders, tracking vendor invoices, and updating/adjusting forecasts regularly.
• Employee Engagement: Respond to employee inquiries and feedback, develop content for site newsletters, create communications plans, and collaborate with team members to increase the effectiveness of engagement against site metrics.

Other Responsibilities:

• Provide updates to internal transportation web pages and salesforce programs.
• Participate, present and create content for employee forums (e.g. new employee orientation)
• Work with other Transportation Team members to create consistent transportation behavior change programming

Work Environment

All Steer employees in this full-time role are required to spend 60% of their time in office (typically Tue-Thu). An employee’s typical work week consists of 40 hours.

Requirements

• 1-4 years’ experience in a related field such as transportation, urban planning, marketing, communications, outreach or facilities

• Excellent written and oral communication skills

• Data analysis skills, particularly using spreadsheets

• Project/program management experience, considered an asset

• Good understanding of local transportation stakeholders, issues and policies

• Experience with transportation planning concepts, transportation demand management techniques, and communications/marketing for multimodal transportation, considered an asset

• Proficiency with Google Suite (sheets, docs, slides), website management, and project management software beneficial but not required

• Graphic design skills in Canva, Adobe Illustrator/InDesign, strongly encouraged

The ideal candidate will be:

– self-motivated, thrive in a small team environment, and be willing to take on new challenges

– flexible in working with different stakeholders and able to adapt to different circumstances to achieve results

– highly organized and able to manage multiple tasks concurrently

Benefits

For positions in the USA, we offer a competitive package of benefits including private medical, dental, and vision insurance, commuter benefits, a group Share Incentive Plan, a 3% 401k contribution and a discretionary yearly bonus based on annual compensation (dependent upon individual and company performance).

Additionally, we offer 20 vacation days, 12 paid holidays, 10 paid sick days, and a bi-annual performance review process.

Steer is an equal opportunity employer and welcomes all candidates with any legally protected status. Steer will provide accommodation, now or throughout your employment, if needed.

In our commitment to inclusivity in the workplace, Steer has welcomed the creation of various Employee Resource Groups, dedicated to ensuring the support, progression, and well-being of all employees. For more information, check out our social responsibility page Our social responsibility | Steer (steergroup.com)

We understand that some may be dissuaded to apply based off their compatibility with the job description. That being said, we understand that not everyone is a perfect match on paper and encourage anyone to apply regardless of how much their work experience directly relates to the job description.

Part-time and remote working applications will not be considered for this role.

Salary Range: 60k - 80k USD