Senior Customer Success Engineer

About Technosylva

Technosylva is a global leader in wildfire and extreme weather risk mitigation software. The Company’s market-leading solutions, enhanced by AI and machine learning capabilities, provide real-time and predictive insights to support electric utility, insurance and government agency customers.

Technosylva has provided critical solutions for the past 26 years. In 2022 the organization entered a period of significant growth and transformation with investment from TA Associates, a leading growth PE firm, scaling to about 175 employees and offering its product in over 10 countries. In 2024 General Atlantic, a leading global growth investor, announced a strategic growth investment in Technosylva to support the company in its mission.

Role Overview

The Senior Customer Success Engineer (Sr. CSE) is a post-sales technical expert responsible for ensuring customers gain maximum value from Technosylva’s wildfire risk and decision-support solutions. This senior role partners closely with Customer Success Managers and directly with customer operations, fire science, and IT teams to drive adoption, optimize workflows, and deliver measurable business outcomes.

As a senior individual contributor, you will focus on advanced technical enablement, value delivery, and ongoing customer engagement. You’ll play a critical role in demonstrating how Technosylva’s solutions improve safety, resilience, and decision-making, while influencing customer retention and growth.

Key Success Factors

• Customers adopt advanced capabilities and integrate them into daily workflows.


• Measurable business outcomes (reduced risk, improved situational awareness, faster decision cycles) are demonstrated.


• Customer Success Managers leverage you as the technical authority to strengthen relationships and drive expansion.


• Customers renew because they see clear, ongoing value realization from our solutions.


• Moderate travel to customer locations for training and strategy sessions. Travel requirements are typically one or two trips per month.

Responsibilities

• Serve as the technical lead in customer success engagements, ensuring customers achieve operational value and ROI from our solutions.


• Partner with Customer Success Managers to define and execute customer success plans that align technical adoption with business goals.


• Deliver advanced product enablement: deep-dive sessions, specialized training, and applied workshops that help customers operationalize our technology.


• Provide technical best practice guidance for modeling, simulation, GIS workflows, and data integration.


• Conduct value realization reviews—linking usage, outcomes, and operational improvements back to customer goals.


• Act as the customer’s trusted advisor for innovation pilots, regulatory readiness, and evolving wildfire risk management practices.


• Support customer operations during critical events and exercises, advising on product application for situational awareness and decision support.


• Feed customer technical feedback into Product and Fire Science teams to inform roadmap and enhancements.


• Stay current on wildfire science, climate adaptation, and GIS innovations to continually bring fresh insights to customers.

Requirements

• Bachelor’s or Master’s in Computer Science, GIS, Engineering, Fire Science, or related field.


• 7+ years in customer-facing technical roles (e.g., Solutions Engineer, TAM, Senior CSE, Technical Consultant).


• Expertise with GIS platforms (ArcGIS, QGIS) and data-driven decision support.


• Proven ability to drive post-sales value realization and adoption in enterprise accounts.


• Strong communication skills, able to engage credibly with both frontline analysts and executive sponsors.


• Experience supporting critical infrastructure, emergency management, or wildfire risk management is highly desirable.


• Self-starter who thrives in customer-facing environments, capable of leading advanced sessions independently.

This is a remote role, with a preference for candidates based in California to allow closer collaboration with our customers.