Quality Assurance Coordinator

The Quality Assurance Coordinator assists in maintaining client files, care provider files, electronic system integrity, preparing for audits, and reviewing documentation as needed.

Essential Job Function
Adheres to Aveanna’s Core Values
Perform Weekly Audits
Actively participates in, and completes progress reports and meetings
Maintain integrity of client and care provider files
Participate in scanning and uploading care provider records, I-9s, and authorizations
Monitor compliance to policies and procedures
Assist departments with surveys and audits as assigned
Conduct documentation in-services and other quality assurance training programs as requested
Maintain confidentiality of all employee/client records and information
Provides information and education on quality and performance improvement processes to the operations manager and/or branch manager
Participate in performance improvement projects to increase high quality, cost-effective methods of practice.
Assist with Special Incident Reporting as needed
Performs additional duties as assigned

Requirements
Ability to establish and maintain effective relationships with key internal and external clients and community members
At least 1 year experience in quality improvement preferred or directly related field.
Advanced knowledge of MS Office Suite applications (including Word, Excel, and Outlook) is required in addition to a thorough knowledge of standard office procedures, human resources practices and file management systems. Ability to prioritize, multi-task and execute effectively
Reliable transportation
High School or GED required, College a PLUS
Ability to juggle and prioritize multiple priorities in a fast-paced environment.
Must be able to adhere to confidentiality standards and professional boundaries at all times
Accurate data entry skills
Must be able to comply with all policies and procedures outlined in the employee handbook.
Organized with attention to detail.

Other Skills/Abilities
Must be able to adhere to confidentiality standards and professional boundaries at all times
Quick-thinking and astute decision making skills
Attention to detail
Time Management
Effective problem-solving and conflict resolution
Excellent organization and communication skills
Ability to remain calm and professional in stressful situations
Strong commitment to clinical excellence
Leadership skills
Ability to train and supervise staff

Physical Requirements
Must be able to speak, write, read and understand English
Occasional lifting, caring, pushing and pulling of up to 25 pounds
Prolonged walking, standing, bending, kneeling, reaching, twisting
Must be able to sit and climb stairs
Must have visual and hearing acuity

Environment
Performs duties in an office environment during agency operating hours
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Vaccination Requirements
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.