Senior Software Engineer - Customer Success Technology

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

At StubHub, we’re not just selling tickets; we’re elevating the entire live event experience. Whether it’s a user’s first concert or their hundredth festival, StubHub is there from the discovery to the encore. Fans and promoters alike turn to us for the safest, most convenient ticketing service, and our engineers make it all happen.

Why We Need You

Imagine a world where attending any live event is just a click away—a world where the excitement starts not at the gate, but the moment they decide to go. That world is built by you. Without your skills, without your dedication to enhancing the user journey through innovation and technology, the magic fades. You are the architect of dreams for millions of fans. Without you, there’s no journey to begin.

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Santa Monica, CA

About the team:

Operations is the group of teams that are responsible for the post-purchase customer journey for fans, and is comprised of three sub-teams: Customer Success Technology, Fulfillment, and Supply Quality. Our Customer Success Technology division is dedicated to ensuring the best post-purchase experiences for every ticket transaction, building tools and resources for both fans and support agents. Fulfillment Operation's mission is to make sure our customers get valid tickets to the events, building all of the systems that ensure we have zero breakage across the ticket fulfillment process. And finally, Supply Quality ensures that we are providing fans with the best inventory possible for every event across the globe. We are customer obsessed and experiment a lot to constantly find ways to improve consumer experience. We work hard on backing every order with our technology, so people can buy and sell tickets with confidence. Every engineer in our organization is an owner to drive innovation from ideation to delivery. We celebrate every success and build a safe environment for the engineers to grow.

What You'll Do

• Craft the technological backbone of our marketplace, engineering seamless experiences that connect people with their passions. Your role is pivotal, blending creativity with technology to forge connections that last a lifetime.


• Develop cutting-edge software solutions that enhance the scalability and functionality of our global ticketing platform.


• Leverage your deep understanding of software architecture to predict user needs before they even feel them.


• Collaborate across teams to pioneer new features and services that redefine how people attend live events.


• Drive continuous improvement by integrating feedback and metrics from real-world use into development cycles.

What You've Done

• You have at least 5-7 years of professional experience in software development across multiple programming languages such as C#, Java, Python, or Go.


• Your expertise extends to designing and implementing robust, mission-critical systems.


• Experience designing and developing solutions to complex problems with significant business impact


• Proven ability to learn other coding languages, platforms, frameworks, and tools


• Understanding of the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

It Would Be Nice If

• You have done non-trivial work with large language models (LLMs) or chatbots.


• You’ve engaged with real-time ticketing systems or similar e-commerce platforms.


• You have a knack for user-centric design thinking, always aiming to enhance customer satisfaction.


• You thrive in dynamic, fast-paced environments and are excited by the challenge of solving complex problems.


• You have a passion for live events, whether music, sports, theater, or anything in between.

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.


• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.


• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.


• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Salary Range

$200,000—$250,000 USD

About Us

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

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We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.