ServiceNow ITOM Technical Consultant
Our client, a global tech organization, are hiring a Senior or Principal ServiceNow Technical Consultant with deep expertise in Service Portfolio Management (SPM) and Enterprise Agile Planning (EAP) to join the team on a contract basis. The successful candidate will play a critical role in designing, developing, and implementing ServiceNow solutions that enable enterprise-level portfolio management, demand management and agile delivery practices.
Responsibilities
- Lead the technical design, configuration and customization of ServiceNow SPM and EAP modules to meet enterprise portfolio and agile program management requirements.
- Partner with business leaders, product owners and technical teams to translate business needs into scalable ServiceNow solutions.
- Provide subject matter expertise in Enterprise Agile Planning frameworks (e.g. SAFe, LeSS or Disciplined Agile) and configure ServiceNow accordingly.
- Develop integrations between ServiceNow and enterprise systems (e.g. Jira, Azure DevOps, financial systems).
- Guide junior consultants and technical staff, ensuring adherence to best practices, coding standards and secure development methodologies.
- Support roadmapping and strategy discussions for ServiceNow adoption and enterprise portfolio management maturity.
- Prepare and deliver technical documentation, solution designs and client-facing presentations.
- Troubleshoot complex system issues and provide guidance on performance optimization.
Skillset
- Active Secret Clearance (or higher).
- At least 7 years of progressive experience in ServiceNow implementation and solution design.
- Hands-on expertise in ServiceNow SPM (formerly ITBM) with strong focus on Enterprise Agile Planning (EAP).
- Strong knowledge of Agile at Scale practices (SAFe, LeSS or other frameworks).
- Proven experience integrating ServiceNow with agile development and portfolio management tools (e.g. Jira, ADO).
- Solid understanding of ServiceNow architecture, scripting (JavaScript, Glide), Flow Designer, and system integrations (REST/SOAP APIs).
- Ability to lead technical teams and engage with executive stakeholders.
- ServiceNow Certified Implementation Specialist (SPM) and/or ServiceNow Certified Technical Architect is a plus.
- Experience working with U.S. federal agencies or in highly regulated industries.
- Familiarity with ITIL, CMMI or other IT governance frameworks is a bonus.
- Bachelor’s or Master’s degree in Computer Science, Information Systems or similar.
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