Hotel Operations Manager - Element by Westin Marriott San Jose Milpitas

Job Description

Job Description

Location: Element by Westin San Jose Milpitas

Element by Westin believes everyone deserves to be well - no matter who they are - where they come from, or how long they're away from home. That's why we offer seamless and intuitive wellness, built in from the start. Whether they're stopping by for a few days or settling in for a few weeks, time away from home shouldn't mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, and we are energized by helping them find their own space in Element. We help our guests live life away as they do at home, no matter how long they stay. If you're an active optimist who doesn't second guess connecting with like-minded guests and creating a balanced space for yourself and those around you, we invite you to explore career opportunities with Element.

The Opportunity:

We are currently looking for Hotel Operations Manager to join our team at Element San Jose Milpitas.

Job Summary:

Supports the successful execution of all operations in the hotel operations departments (Front Desk and Food & Beverage) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals including optimal guest satisfaction.

Life as a Hotel Operations Manager:

• Directly supervises the Front Desk and F&B department operations (e.g. hiring, terminating, disciplinary actions, performance evaluations). Schedules subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines. Perform accounts payable entry and processing
• Assures maximum guest service through training, including but not limited to: hotel amenities, the local area, shopping, dining, entertaining, current groups and banquet functions.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, direct bills, and credit cards authorizations.
• Build strong relationships with all direct reports in addition to Sales, Engineering and Housekeeping staff to assist when short staffed and during high volume periods.
• Work as Manager on duty while supporting the operations.
• Supervises daily F&B shift operations, maintain brand standards, emphasis on service, presentation, cleanliness to maximize functionality and attractiveness.
• Monitor and order supplies and inventory for kitchen, bar and sundry shop.
• Contact appropriate individual or department (e.g. Sales, Housekeeping, Engineering) as necessary to resolve guest issue, request, or problem.
• Maintain confidentiality of proprietary information, protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, thank guest with genuine appreciation.
• Speak with others using clear and professional language, answer telephones using appropriate etiquette.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for peers and associates.
• Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.
• Make decisions and act based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.
• Authorize rebate/ allowances to resolve problems only after other alternative solutions have been offered.
• Must dress consistently with professional clothing and shoes.

What we're looking for:

• Previous management experience in a hotel strongly preferred or a Bachelor's Degree in Business Administration or Hospitality management
• Minimum 1 years' experience in the guest services, front desk, housekeeping, or related professional area
• Open availability is required
• Galaxy Lightspeed Property Management System preferred, but not required
• Skills: Leadership, oral & written communication, customer service, and computer skills
• Accounting knowledge
• Attention to detail and organizational ability

What to expect in your first few months:

You will begin by learning about the different properties in our portfolio, inside and out! From there, we'll have you working closely with the General Manager! As your work grows, you'll play an important role in assisting the the FD, Hskp, and F&B team at creating an environment that achieves the highest possible employee & guest satisfaction, as well as overall profit for the hotel!

The perks working for us:

• Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits
• Paid time off
• Annual bonus plan
• Travel discounts at hotel partners and franchises around the world
• Participation in our Wellness program
• Monthly cell-phone and gas mileage reimbursement
• Monthly team luncheon
• On-demand pay opportunities for instant pay between paychecks
• Leadership development program and growth opportunities

How to apply:

Join us! Submit your application online!

Lodging Dynamics LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Lodging Dynamics LLC participates in E-Verify, the federal program for electronic verification of employment eligibility.

About Lodging Dynamics:

Lodging Dynamics is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.