STAFF SERVICES MANAGER I

Work4CA: Start Your State Career

Applications will be reviewed beginning Friday, November 14, 2025, and every Friday thereafter until filled.

Please read the job bulletin thoroughly to understand application submission requirements. This full-time permanent position is located in Los Angeles and is eligible for a hybrid telework schedule for employees who have passed their probationary period and can satisfactorily perform their essential work functions independently and remotely as determined by management. Specific telework schedules may be discussed further during the hiring process.

Please Note: All information provided on the STD 678 application is subject to verification at any time during the recruitment process, hiring process, and even after employment has been offered or begun. Incomplete or vague information may delay the review process or impact your eligibility.

To ensure your application is complete and accurately reflects your qualifications, please make sure to include the following:

Detailed Duties: For each position listed, clearly describe the specific duties you performed.

Specific Dates: Provide the exact start and end dates (month/day/year) for each job.

Hours Worked: Indicate the number of hours worked per week for each position, including part-time work.

While not required, a resume is strongly encouraged to provide additional details about your skills and experience. Resumes will not replace the required Std 678 Employment Application or the Statement of Qualifications (SOQ).

We especially encourage veterans and persons with disabilities to apply. To learn more about CAAM, visit our website at caamuseum.org

This is an exciting opportunity to join our team at the California African American Museum (CAAM). Founded in 1977, the California African American Museum's (CAAM) mission is to research, collect, preserve, and interpret, for public enrichment, the history, art, and culture of African Americans. In 1984, CAAM moved to its 44,000-square-foot home at Exposition Park, South of Downtown Los Angeles. With an emphasis on California and the western United States, the museum's permanent collection houses 4,000 objects, including paintings, photographs, film, sculpture, historical documents, and artifacts. CAAM avidly supports the work of under-represented artists of color to genuinely represent how people of the African diaspora have contributed to American culture and the world at large through temporary art and history exhibitions and public programming for visitors of all ages.

CAAM seeks a Staff Services Manager I to fill the role of Operations Manager. Under the supervision of the Deputy Director, the Operations Manager, is responsible for planning, organizing, and directing the administrative functions of CAAM. Under the working title, Operations Manager the incumbent is responsible for ensuring operational efficiency across multiple areas, including vendor agreements, data processing, personnel management, safety compliance, labor relations, contracting, supply chain management, and facility operations. The Operations Manager also oversees the maintenance and operation of IT services, as well as the equipment repair and replacement, to support CAAM’s long-term sustainability and growth. In addition, the incumbent provides strategic consultation, policy guidance, and technical assistance related to state laws, rules, and regulations, ensuring compliance and best practices in HR processes.

If you're a highly organized professional passionate about managing administrative services, coordinating staff activities, and enhancing departmental operations, we encourage you to apply for the position of Staff Services Manager I. Veterans and individuals with disabilities are especially encouraged to apply.

CAAM is a small department located in Los Angeles, south of Downtown Los Angeles within Exposition Park. We actively cultivate an inclusive atmosphere that embraces individuals from diverse backgrounds, cultures, and life journeys, empowering them to excel and flourish. We enthusiastically welcome your distinctive contributions to our organization and the meaningful work we undertake.

You will find additional information about the job in the Duty Statement .

Working Conditions

PLEASE REFER TO DUTY STATEMENT IN THE WORK ENVIRONMENT SECTION.



Office/Museum setting

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• STAFF SERVICES MANAGER I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:

JC-498678

Position #(s):

317-111-4800-001

Working Title:

Operations Manager

Classification:

STAFF SERVICES MANAGER I

$7,172.00 - $8,910.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Los Angeles County

Telework:

In Office

Job Type:

Permanent, Full Time

Work Shift:

8am - 5pm

Work Week:

Monday - Friday

Department Information

The mission of the California African American Museum (CAAM) is to research, collect, preserve, and interpret for public enrichment the history, art, and culture of African Americans with an emphasis on California and the western United States.

Founded in 1977, as the first African American museum of art, history, and culture fully supported by a state, CAAM moved to its 44,000-square-foot home in Exposition Park, just south of Downtown Los Angeles, in 1984. The museum’s permanent collection houses 4,000 objects that span paintings, photographs, film, sculpture, historical documents, and artifacts.

CAAM has a strong mandate to support the work of under-represented artists of color and to think expansively about the way that people of the African diaspora have contributed to American culture and the world at large. That is achieved through a rotating schedule of temporary art and history exhibitions and public programming for visitors of all ages.



caamuseum.org


Note: In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

Special Requirements

The selected candidate will be required to submit to pre-employment hiring clearances which include the following: Department of Justice Livescan fingerprint and medical testing for tuberculosis, within three business days of receipt of a conditional offer of employment.

Application Instructions

Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: Until Filled

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.


Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

California African American Museum

Maria Hernandez

Attn: State Human Resources

700 Exposition Park Drive

3rd Floor

Los Angeles, CA 90037

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

California African American Museum

Maria Hernandez

State Human Resources

700 Exposition Park Drive

3rd Floor

Los Angeles, CA 90037

Loading Dock mail attendant in sealed envelope labeled: CONFIDENTIAL/STATE HR

08:00 AM - 03:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Degree and/or School Transcripts
• Statement of Qualifications - All applicants must provide a Statement of Qualifications (SOQ), see STATEMENT OF QUALIFICATIONS section.
  
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• A bachelor's degree, master's degree, or higher in Human Resources, Organizational Development, Business Administration, or a related field.

• 5-10 years of progressive experience in process management, human resources or a related field.
• Demonstrated experience with project management, ad-hoc reporting, regulatory compliance and supervision.
• Experience managing vendor contracts, with a strong understanding of procurement processes and RFP procedures in accordance with state guidelines.
• Demonstrate ability to effectively apply and interpret policies, regulations, and laws.
• Creative problem-solving skills, with a focus on generating innovative solutions.
• Strong communication skills, with the ability to interact with tact, diplomacy, and good judgment.
• Proven ability to establish and maintain effective working relationships with customers, colleagues, management, and external representatives.
• Experience working effectively in fast-paced, dynamic environments and collaborating professionally within teams.
• Strong computer skills and experience, with proficiency in Microsoft Office Suite and other applications.
• Exceptional business writing skills, with the ability to communicate clearly and professionally.
• Strong interpersonal skills and experience working in a team environment.
• Strong presentation skills, with the ability to speak effectively in front of a group.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Free parking is available to employees. The building is within close distance to public transportation, including the Metro Expo Line and a variety of restaurants.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:
Sharon Chon
(213) 744-7602
[email protected]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Julia Lugo
(213) 744-7477
[email protected]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

ELIGIBILITY AND ADDITIONAL INFORMATION

To be considered for the job vacancy you MUST satisfy one of the following requirements:

List Eligibility – Successfully complete the civil service exam for the classification (see Examination Information section below).

Transfer Eligibility – Must have current employment with the State of California in the same classification or in a classification that is comparable. If in a different classification, you must meet the minimum qualifications (see Minimum Qualifications section and associated links above).

Reinstatement Eligibility – Previously obtained permanent employment with the State of California in the same classification or in a classification that is comparable. If in a different classification, you must meet the minimum qualifications (see Minimum Qualifications section and associated links above).

STATE CLASSIFICATION EXAM INFORMATION: To become 'list eligible' for consideration, interested candidates must successfully pass a civil service exam. You may apply and take the exam online at CalCareers.

To attain list eligibility, you must take the Staff Services Manager I exam located at the link here:

Staff Services Manager I Exam 2109

Some classifications offer an alternate exam option for persons with certified disabilities called the Limited Exam and Appointment Program (LEAP). To be eligible to take a LEAP exam, you must certify through California Department of Rehabilitation (DOR). To take the LEAP Staff Services Manager I exam please click the link here: Staff Services Manager I LEAP Exam 2068

MINIMUM QUALIFICATIONS will be verified based on the information listed on the State application* prior to being scheduled for an interview. Please refer to Minimum Qualifications in the class specifications.

EDUCATION INFORMATION : If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment.


Foreign Degrees: Applicants who completed their education outside of the United States (with foreign degrees/transcripts) must obtain and submit verification of United States course/degree equivalency by the application deadline. Foreign education credential evaluation services can be found at

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  Applications with "SEE RESUME" or "SEE ATTACHED" will not be considered.

STATEMENT OF QUALIFICATIONS

Instructions:

All applicants must provide a Statement of Qualifications (SOQ), which must be submitted as a separate file, written in narrative style with no more than two (2) pages in length, single-spaced, using 12 pt. font, 1-inch margins and titled "Statement of Qualifications”, with your name and Job Control (JC) number. Please use specific and concrete examples.

**Failure to include an SOQ conforming to these instructions will disqualify an applicant from consideration. Resumes and/or cover letters may be submitted but do not replace the required SOQ. A standard or generic SOQ will disqualify an applicant from consideration.**

SOQ Exercise:
Explain your professional background and experience with leading and supporting key operational functions, including administrative management, team leadership, personnel oversight, organizational efficiency, information technology, and facility management. Provide concrete examples and highlight how your experience aligns with the desirable qualifications listed in this job posting.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.