Director - Customer Success (Retail Industry)
We are looking for a strategic and relationship-driven leader to oversee enterprise retail accounts, ensuring customer success through technology-enabled transformation. This role focuses on driving value for existing clients (“farming”) by aligning digital transformation programs, IT strategy, and enterprise systems with their business goals. This is a full-time remote position role in the United States.
The ideal candidate combines deep retail and unified commerce expertise with exceptional client management skills, capable of nurturing executive relationships while leading multi-phase transformation initiatives that deliver measurable growth. Key Responsibilities:
- Serve as the strategic partner and trusted advisor to key retail clients, ensuring their business objectives are achieved through continuous innovation and technology modernization.
- Lead business transformation programs that enhance operational performance, customer engagement, and profitability.
- Develop and maintain strategic account plans focused on retention, expansion, and revenue growth.
- Partner with product and engineering teams to create tailored technology roadmaps aligned with client goals.
- Manage cross-functional program delivery , ensuring milestones, budgets, and success metrics are met.
- Oversee financial planning, forecasting, and resource allocation across client engagements.
- Use data-driven insights to track account health, identify growth opportunities, and guide client decisions.
- Strengthen stakeholder relationships across business and IT leadership levels.
- Lead initiatives that support international expansion and adoption of cloud or hybrid-cloud architectures for retail operations.
- Champion a culture of collaboration, transparency, and customer excellence within internal teams.
- 25-30% travel required to client on need basis.
- 10+ years of experience in customer success, strategic account management, or business transformation , preferably within the retail or consumer goods industry .
- Proven ability to grow enterprise accounts through consultative engagement and long-term relationship management.
- Strong knowledge of retail technologies — eCommerce, Point of Sale, Order Management, ERP, CRM, payment processing, and inventory systems.
- Demonstrated success in enterprise program management and IT strategy execution .
- Skilled in budgeting, forecasting, and executive-level communication .
- Experience working with cloud and hybrid-cloud environments.
- Bachelor’s degree in Business, Technology, or related discipline (MBA preferred).
- Customer Success & Strategic Account Management
- Business Transformation Leadership
- Product Road-Mapping & IT Strategy
- Enterprise Architecture & Retail Systems
- Program & Project Delivery
- Budgeting & Forecasting
- Cloud / Hybrid Cloud Adoption
- Data-Driven Decision Making
- Stakeholder & Resource Management
- Creative Problem Solving & Communication
Recommended Jobs
Administrative Coordinator
Note: This position has been deemed critical by the School of Medicine and is exempt from the hiring freeze. Stanford University School of Medicine is world renowned for leading edge education, rese…
Client Advisor
Bottega Veneta seeks a Client Advisor for its Beverly Hills flagship store. The role involves achieving sales targets, developing client relationships, and maintaining product knowledge. Ideal candida…
Junior Customer Success Representative
We are seeking a Junior Customer Success Representative for one of the leading promotional advertising and sales firms in the area. Our company's focus on customer service is unparalleled and our uni…
Founding Backend Engineer
At Parcha, we are building the automation layer for enterprise fintechs and banks. We leverage public and private data sets to automate complex processes, eliminating bottlenecks for operations and c…
Spacecraft Test Engineer (Mid)
Spacecraft represent the most pressing unmet need across the entire aerospace industry. As more launch vehicles come online and the cost to orbit decreases, more companies launching payloads to space…
Engineering Product Manager
OnePointOne (OPO) is developing the world's most advanced indoor plant production facility. We seek to develop and deploy a global network of industrial-scale automated indoor farms, givi…
Senior Fullstack Engineer, Growth
About us Our mission is to reinvent the way people learn, starting with language. We begin by teaching the next billion people English, Spanish, and French. English is the global language of busi…
Bookkeeper / Office Administrator (Construction)
Benefits: ~401(k) matching ~ Dental insurance ~ Health insurance ~ Vision insurance BF Construction Inc. is a fast-growing commercial general contractor specializing in high-end …
Director of Customer Success
Overview The Director of Customer Success will strategically lead and scale our customer-facing functions, ensuring excellence in customer support, driving customer growth, retention, and satisfacti…
Registered Nurse (OR/GI)
Job Summary: Join our team at Heart Vascular & Leg Center, a leading Comprehensive Outpatient Center specializing in Cardiology and Vascular services. We are currently seeking a dedicated Register…