Order Entry

Job Description

Job Description

Position Profile for Order Entry Specialist

Service leads the customer experience. Delivering exceptional customer experience requires a unified front across the entire company. In this dynamic, service teams not only respond to customers’ requests but increasingly function as additional sales channels and brand ambassadors. In support of our service purpose and tasks, our Order Entry (OE) Specialist’s role is to process new orders on time, and with zero defects, every time. The OE Specialist verifies that the ordering customer information, billing

information, project and product details, and commission splits provided by our sales partners are

received with all necessary information and entered with precision. As a member of the service team, the OE Specialist must always exhibit our core values; everything must be done with Quality as the driving force.

Knowledge & Experience

1. Minimum of an Associate’s degree (AS/AA) from a two-year college or technical school
2. Customer service experience of any kind is preferred but not required. Training will be provided.
3. Must have the capacity to learn and navigate software programs and business systems quickly.
4. Must have strong problem-solving skills and an analytical approach to all tasks.
5. Strong interpersonal skills are required, written and verbal communication skills must be excellent.
6. Possess a positive, professional attitude, and a willingness to be part of a team environment.

What you’ll do

1. Create a customer-centric sales and service approach throughout company to drive brand loyalty.
2. Differentiate company by consistently offering proactive & consultative customer engagement.
3. Establish robust operational systems to deliver unified & solutions-oriented experience.
4. Ensure conversational customer interactions to further our brand’s recognition and reputation.
5. Drive team engagement & ownership with core values, training, empowerment and accountability.
6. Demonstrate a high standard of work ethic, professionalism, punctuality and reliability at all times.
7. Show strong attention to details and the ability to prioritize and delegate order workload amongst team.
8. Challenge the process! Evaluate, promote, and support continuous improvement every day.
9. Act with respect, integrity, ownership and accountability at all times…company’s pillars of leadership.
10. Ensure quality above all, consistently working towards zero errors or defects in everything we do.
11. Enter 100% of all customer purchase orders received by 3:00pm or earlier within the day received.
12. Achieve productivity standards for the OE process are met daily (≥ 30 orders entered per day).

Position Dimensions

1. Data Entry and delegation of 50-75 customer purchase orders per day.
2. Non-exempt status
3. Location: Carpinteria, CA

Performance Measurements

1. Punctuality and attendance are critical
2. Time management with prioritizing tasks with high attention to detail.
3. Minimize distractions ensuring timely and accurate completion of orders.
4. Communicates (verbal and non-verbal) effectively while acting with respect, integrity and accountability.

Leadership Principles

And finally, company has put forth a set of governing principles. If values govern behavior, principles govern consequences, and we’ve established four principles to provide the entire organization with a set of hierarchical direction for decision making. First and foremost, as a leader at our company, you are the Brand. Be proud of it and protect it. Second, People are our most valuable asset. Our decisions should always reflect this. Third, Safety is our first priority. Zero lost-time accidents is not a goal, it’s an

expectation. And last but not least, we strive for Excellence in everything we do!

Salary Range

$20.00 – 24.23 Hourly depending on experience/qualifications reflects the negotiable range for hire. The top of the range is $28.27 and is reserved for salary advancement and growth for this position.