Licensed Vocational Nurse (LVN)
- Oversee daily operations of Medical Assistants and QA staff, ensuring efficient workflows and timely patient follow-up
- Coordinate staffing schedules and ensure adequate program coverage
- Train, mentor, and support staff; assist with onboarding and performance evaluations
- Serve as the primary escalation point for workflow issues, patient concerns, and staff questions
- Lead team huddles and support quality improvement initiatives
- Supervise QA processes, ensuring accuracy, timeliness, and KPI alignment
- Review and maintain clinical documentation, including treatment logs, prior authorizations, and ICD-10 coding
- Monitor QA trackers, reports, and data for accuracy and compliance
- Analyze workflows and data trends to identify issues and implement improvements
- Prepare and present regular QA and operational reports to leadership
- Communicate effectively with patients, providers, leadership, and external partners
- Manage outsourced staff coordination, including payroll validation and coverage planning
- Escalate clinical or operational concerns and communicate supply or resource needs proactively
- High school diploma or GED required
- Associate degree in Medical Assisting, Healthcare Administration, LVN, EMT/dispatcher or related field preferred
- Certified Medical Assistant (CMA, RMA, or equivalent) or LVN preferred
- Experience in wound care, specialty clinics, home health, or outpatient settings
- Experience supervising or working with outsourced or remote teams
- Strong understanding of QA processes, KPIs, and clinical documentation standards
- Demonstrated ability to manage multiple priorities in a fast-paced environment
- Excellent communication and customer service skills with a patient-centered approach
- Minimum 1-2 years of clinical medical assisting or relevant healthcare experience
- Minimum 1–2 years of experience in QA, clinical operations, or administrative healthcare role
- Prior leadership, lead, or supervisory experience preferred
- Experience in one or more of the following role types strongly preferred:
- Healthcare Administration or Care Coordination
- Home Health or Field Scheduling
- Medical Assistant (clinical or administrative)
- Entry-level Healthcare QA or Data Support
- Proficiency in Microsoft Excel, Outlook, and SharePoint
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