Strategic Agent Product Manager

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values— customers are everything , relentless momentum , winner’s mindset , and stronger together —shape how we work and grow as a team.

About the Team

Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle.

The Agent Product Management team drives this journey as Decagon’s in-house experts on building, deploying, and scaling AI agents. Agent PMs work directly with customers to bring their AI agents to life, and then grow each Agent into a core part of each company’s businesses. As one of our early APM’s, you will deploy our technology into some of the world’s most influential businesses, driving real world business impact as one part Product Manager, one part AI expert.

The APM owns each step in the AI Agent build lifecycle. This can include:

• Collaborating with engineering to design a new product feature

• Writing and testing prompt logic for a specific customer use case

• Working with a customer’s executive team to define their AI roadmap

You’ll partner closely with every team at Decagon: Go-To-Market, Design, Engineering, and across our leadership team. You will own and drive your customer builds and help shape the overall product roadmap by being the voice of the customer.

About the Role

We’re looking for a Strategic APM that thrives in a highly autonomous environment. You’re product-minded, scrappy, can drive highly complex projects across cross-functional teams, and are comfortable building relationships with some of the largest brands in the world.

Given their size, these strategic accounts often present the challenge of complexity, requiring the navigation of customer stakeholders across org charts. A successful Strat APM will be able to navigate this complexity seamlessly and develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders).

APMs at Decagon own their own portfolio of agents from end-to-end and are trusted to make real impact. You’ll have the opportunity to dive deep into complex business problems, build elegant solutions and then scale them out to millions users, all while being part of the founding Strat APM team. This role is ideal for future founders, general managers, and business unit leaders.

In this role, you will

• Build, Design and optimize Enterprise-quality AI agents in collaboration with Decagon’s most strategic customers — understanding their workflows, pain points, and goals.

• Embed deeply within strategic customers to understand their business challenges and serve as a strategic advisor to their AI roadmap

• Run tight feedback loops into Engineering — influence feature development based on real customer needs.

• Represent Decagon externally — working closely with customers and prospects, participating in key deployments.

• Collaborate closely with Decagon’s C-suite and other executives to continue building the playbook for strategic logos for Decagon

Your background looks something like this

• Have 8+ years of relevant experience. This includes but is not limited to:

  • Senior manager or equivalent at a top-tier consulting or other professional services firm

  • Partner at an investing firm

  • Senior product leader or group product manager

• Deep technical acumen — able to understand and shape AI agent designs.

• Strong communication and relationship-building skills.

• Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.

Even better

• A Computer Science, Engineering, or Math degree — or equivalent technical experience.

• An MBA

Benefits

• Medical, dental, and vision benefits

• Take what you need vacation policy

• Daily lunches, dinners and snacks in the office to keep you at your best

Compensation

$240K – $285K + Offers Equity