QHED Admin Unit Chief

Job Description and Duties

Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About this Role:

The Staff Services Manager I assists and advises the Division Chief and Assistant Division Chief in leading complex, sensitive program development, policy, and coordination relative to QHED. The incumbent will serve as Project Manager, directing staff through complex projects to effectively deliver on the division's programmatic priorities, including, but not limited to, compliance with Final Rule requirements. The SSM will direct a unit of analysts and perform various duties with a high degree of sensitivity, difficulty, and responsibility, requiring knowledge of cross-departmental operations and the need for confidential capacity.

Have questions and/or need assistance?
Contact [email protected] , we are here to help walk you through the state hiring process!

This position is subject to the Department’s Conflict of Interest Code and filing a Statement of Economic Interests (Form 700) when assuming office, annually while in office, and upon leaving office.

This is a re-advertisement of JC-497050. If you previously applied un JC-497050, you would need to re-apply under this new Job Control, JC-497556 in order to be considered.
This position is pending HRD and Budgets approval.

You will find additional information about the job in the .

Working Conditions

Please see the Telework and Salary Information section below for telework, reporting location, and temporary statewide salary reduction details.

Special Requirements

Simple Application Steps

If you are interested in this position, complete the following simple steps:

1. Review the education and experience minimum qualifications (MQ’s) of the . See the Minimum Requirements section above.
2. Complete the state application by clicking “Apply Now” above. See below for detailed application instructions.
3. Submit your application package with all required documents, which include the Statement of Qualifications (see the "Required Application Package Documents" section below).
4. Once you have applied, take the Staff Services Manager I Examination.

Education: If you are meeting minimum qualifications with education, you must include a copy of your diploma/degree and/or unofficial/informal transcripts for verification. Official transcripts may be required upon appointment.

Statement of Qualifications Requirement Section

Applicants must include a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion, not a cover letter, prepared by the applicant describing how their skills, knowledge, abilities, education, training, and experience qualify them for the position. Resumes do not take the place of the SOQ.

The SOQ must be no more than one pages in length, single-spaced and using 12-point font. You must indicate your Full Name and Job Control Number at the top right corner. Clearly label each response with the corresponding question number.

Candidates who do not complete and submit an SOQ may not be considered for this position.

1. Describe your experience leading or managing staff on the implementation of federal or state regulations. How did you ensure compliance while developing or improving operational systems or processes?
2. Provide an example of how you used data analysis and strategic thinking to inform leadership decisions or guide implementation planning across multiple teams.
3. Describe your approach to supervising or mentoring staff. How do you delegate effectively, foster collaboration, and ensure accountability in a high-impact policy or program environment?

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to reason logically and creatively, utilizing a variety of analytical and leadership techniques to resolve complex governmental and managerial problems.
• Ability to demonstrate excellent verbal and written communication skills, especially when reviewing and editing documents.
• Experience working with regulations, policy, and procedures.
• Proficient in Microsoft Office Suite applications.
• Ability to analyze data and present ideas and information effectively, both orally and in writing.
• Ability to lead analysts through the development and evaluation of alternative paths of action, advising leaders and working collaboratively with others on implementation plans.
• Experience in project management, developing operational or management systems and processes.
• Able to work in collaboration with others as well as independently.

Benefits

DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts

Full benefits information can be found on .

provides more information about our commitment to serving Californians and organizational excellence.

We need your help! Please let us know how you heard about our position by taking this brief, optional survey: . This survey is not required to be considered for this position.

Telework and Salary Information

Currently, this position may be eligible for telework up to three days per week and is required to report in-person a minimum of two days per week. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required.

Business travel may be required, and reimbursement considers an employee’s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.

The DHCS office location for this position is 1501 Capitol Ave, Sacramento, CA 95814.

Personal Leave Program (PLP) 2025 agreement

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the temporary Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receive a temporary reduction in pay in exchange for PLP 2025 leave credits. The temporary salary reduction percentage and the number of PLP 2025 leave credits are based on the position’s associated bargaining unit. The salary range(s) included in this job advertisement do not include the temporary salary reduction. Please reach out to the hiring unit contact listed on this job advertisement for details.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other -

  Cover letter addressed to: Jeny Quintero, Assistant Division Chief

  Focus on how they are qualified for the role, specifically the desirable qualifications, knowledge, skills, and abilities.

• Statement of Qualifications -

  Refer to the Statement of Qualifications Requirement Section for instructions.