Technical Account Manager/Leader
- Customer Technical Advisor: Act as the senior technical point of contact and trusted advisor to assigned enterprise customers; guide solution discovery, onboarding, technical planning, deployment, and ongoing optimization of the Articul8 AI platform.
- Solution Enablement: Lead technical workshops to train customers on product features and best practices, guide architecture reviews, and support integration efforts to accelerate time-to-value and maximize platform adoption.
- Operational Health: Monitor and proactively manage customer deployments for performance, cost-effectiveness, security, and reliability. Deliver operational reviews, risk assessments, support and troubleshooting skills and incident post-mortems to drive high service standards.
- Customer Advocacy: Champion customer needs and feedback within Articul8 proactively; influence the product roadmap by relaying actionable requirements, issues, and opportunities for improvement based on real-world customer usage and outcomes.
- Collaboration: Work cross-functionally with Sales, Engineering, Product, Research and Customer Success teams to resolve complex technical challenges and achieve customer goals; facilitate information flow and stakeholder alignment.
- Continuous Improvement: Drive optimization initiatives through automation, monitoring, and process refinement. Develop knowledge content, best practices, and enablement materials to scale impact.
- 10+ years of experience in technical account management, technical consulting, or enterprise solution architecture, engaging directly with executive and technical stakeholders in large organizations.
- Technical breadth in cloud architecture, operations, and the ability to manage executive and engineering relationships. Strong understanding of cloud platforms (AWS, Azure, GCP), enterprise integration patterns and/or modern AI/ML/GenAI workloads are preferred.
- Escalating and resolving priority support issues while reducing future recurrence through root cause analysis and process improvement with measurable improvements in complex software environments.
- Demonstrated experience for customer-centric mindset, enabling customer success through collaboration with multiple stakeholders and advising enterprise customers in complex IT/cloud environments.
- Strong communication and facilitation skills, with a proven ability to clearly articulate technical concepts and influence both business and engineering audiences.
- High level of customer empathy and a commitment to delivering business outcomes.
- Willingness and ability to travel for customer engagements.
- Practice humility – Listen first, respect all voices, and recognize that great solutions are built together.
- Bias for outcomes – Focus on impact, not just effort; deliver meaningful results that matter to our customers.
- Care deeply – About customers, teammates, and the quality of our deliverables. Act as Customer 0 for our products and tools.
- Dare to do the impossible & embrace scarcity – Push boundaries with creativity and resourcefulness.
- Build a better world – Use our technology and platform to create solutions that benefit not just enterprises, but society at large.
- The opportunity to architect and implement cutting-edge Generative AI for leading global enterprises.
- A culture of curiosity and technical excellence, where you'll continuously learn and grow.
- High ownership of solutions — your work goes live, impacts customers directly, and informs the product roadmap.
- A collaborative team that values diversity, inclusion, and creativity, supporting both personal and professional development.
- Equity and ownership opportunities in a category-defining company.
- The chance to build reference architectures and deployments that will shape enterprise AI adoption at scale.
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