Customer Quality Coordinator

Description

This is an on-site role at Kings River Packing, LP headquarters office in Sanger, CA.

Kings River Packing, LP an 8th generation family-owned grower-packer-shipper, invites you to be part of our dynamic team. We’re integral to the citrus industry, growing and marketing citrus across domestic and international markets. During our offseason, we import citrus from various countries. As we plan for growth, our hands-on owners prioritize excellence and integrity. Join us in embodying these values.

Role Summary

Kings River Packing is looking for a Customer Quality Coordinator to collaborate with members of our sales, product assurance and accounts receivable teams. In this role, you’ll track, investigate, document, and make sure all information is accurate and accounted for regarding rejection files. Your responsibilities will vary and be time sensitive, ensuring efficient operations throughout the day and week. You must be able to multi-task in a fast-paced environment.

Responsibilities

· Document information on rejections and problem files

· Review and identify missing information with the sales, product assurance and accounts receivable teams

· Collaborate with product assurance to gather information and key details regarding rejections and prevent recurrence

· Communicate key findings to assigned packing houses daily

· Assist in following up with the sales and accounts receivable team to collect returns on rejected products

· Respond quickly and accurately with information to support our company’s needs

· Ability to strategize and execute goals assigned

· Coordinate scheduling, handle projects, deadlines and reports

· Perform other work-related duties and projects as directed

Requirements

· High School diploma is required, bachelor’s degree in business or related field is preferred

· 2 years of relevant work experience preferred

· Proficient in Microsoft applications (Outlook, Excel, Word)

· Experience working with Famous software

· Alignment with company’s mission and core values

· Ability to develop and maintain good working relationships with peers and packing house teams

· Must be dependable and self-motivated and can take direction

· Strong organizational skills to handle/prioritize multiple tasks

· Team-oriented, service-focused attitude

· Ability to sit for extended periods of time, working from a computer, talking on the phone

· Onsite work schedule Monday – Friday with flexibility as needed

· Able to work overtime and Saturdays when needed

Salary & Benefits

· $25.00 - $30.00/hour, based on experience

· Medical, Dental and Vision Benefits

· Generous paid time off, 48 hours sick leave and 8 paid holidays

· 401k with 4% matching after 1 year service

· Flexible Spending Account (FSA) and dependent care

This information reflects a base salary range that Kings River Packing reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, certification, and experience. The job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Kings River Packing, LP is an Equality Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.