Sr Technical Program Manager (TS AI) (San Francisco)

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Datadog is a global SaaS business focused on enabling digital transformation and infrastructure monitoring. They are seeking a Senior Technical Program Manager to lead the design and deployment of AI/ML-driven solutions across their Technical Solutions teams, enhancing customer experience and driving product adoption.

Responsibilities:

Define and execute an AI & Automation roadmap, enabling Datadogs Sales Engineers, Technical Account Managers, Support Engineers, and Solution Architects teams to scale effectively and deliver superior customer experiences.

Identify and evaluate internal AI solutions (developed by Datadog engineering) and external AI vendor platforms for potential adoption, leading end-to-end development & deployment of selected technologies.

Work closely with TS leadership, and data engineering teams to align AI initiatives with broader organizational needs, ensuring solutions address real-world technical use cases.

Oversee the full program lifecyclefrom use-case discovery, requirements gathering, and POCs to change management, training, and continued optimization of AI-driven workflows.

Define metrics and key performance indicators (KPIs) to quantify the effectiveness of AI & Automation initiatives, leveraging data insights to refine strategies and demonstrate ROI.

Provide regular updates on progress, outcomes, and risks to senior leaders; proactively identify and mitigate blockers to maintain momentum.

Keep up-to-date with emerging AI trends and technologies, introducing best practices and frameworks that enhance Datadogs AI-driven capabilities.

Qualifications:

Required:

Bachelors degree or equivalent in Computer Science, Engineering, or related fieldor commensurate industry experience.

5+ years of relevant experience leading complex cross-functional programs in a SaaS or similarly technical space, particularly around AI or automation.

Demonstrated success in managing multiple high-impact initiatives involving diverse technical stakeholders and deliverables, especially around AI/ML adoption.

Comfortable overseeing evaluations, negotiations, and implementations of AI technology providers.

Strong capability in defining success metrics, analyzing data, and delivering insights that guide iterative improvements and inform strategic decision-making.

Experience with ticketing systems, workflow automation, or similar platforms is beneficial for translating AI solutions into tangible process improvements.

Track record of collaborating with senior-level stakeholders to unify teams, drive adoption, and foster a culture of innovation in a high-growth global environment.

You continually focus on how AI can enhance customer outcomes and drive measurable business results across technical teams.

You have a solid grasp of AI/ML principles (e.g., predictive models, natural language processing, generative AI) and know how to apply them to business processes.

You excel at turning insights into action, using quantitative and qualitative data to guide decisions and refine execution.

You convey complex technical ideas in a concise way, adapting your message for diverse audiencesincluding product leads, senior executives, and technical specialists.

You forge strong partnerships across organizational lines and are adept at influencing without direct authority to align teams on shared goals.

You thrive in a dynamic environment, continuously seeking ways to improve processes, learn new technologies, and evolve existing solutions.

Company:

Datadog is an observability and security platform that offers infrastructure, applications, software development, and monitoring services. Founded in 2010, the company is headquartered in New York, New York, USA, with a team of 1001-5000 employees. The company is currently Public Company. Datadog has a track record of offering H1B sponsorships.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development

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Medical insurance

Vision insurance

401(k)

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