IT Field Tech

IT Field Tech
Reports to: IT Customer Service & Operations Manager.
Classification: Non-Exempt.
Pay Range: $25.00-$32.00.
Full-time

The compensation range provided is in compliance with state-specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other factors.

JOB DESCRIPTION:

Position Summary:

Seeking Point-of-Sale Computer Field Technicians. Candidates should be self-starters with good computer hardware and customer service skills. Knowledge of POS equipment is a plus. Previous retail experience is a plus. Ability to work in a fast-paced retail environment. This position requires flexible work hours with extensive travel in the assigned area. Candidates must provide their own transportation, a valid driver's license, and proof of auto insurance. Mileage reimbursement is included in the compensation package. Candidates will also be responsible for maintaining a small inventory of IT equipment parts.

ESSENTIAL JOB FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule.
• Manage all on-site installation, repair, and maintenance.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Document processes.
• Operate vehicle in a safe manner.
• Follow all company’s filed procedures and protocols.
• Cooperate with the technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Build positive relationships with customers.
• Troubleshoot issues with our Point of Sale applications (ACS, ScanMaster & Maitre’D).
• Basic network troubleshooting.
• Able to use different network tools and software to diagnose issues.
• Basic understanding of PBX/VOIP systems.
• Basic virtual server troubleshooting.
• Scale calibration.

Knowledge and Skills:

• Decides to either set the time to service the site or to call the help desk and walk them through the problem.
• Must meet the service level agreement of the customer.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Always practice proper communication with the customer.
• Coordinates any issues or communications with the correct functionary or help desk.
• Once the tech is on-site and has analyzed the problem, he or she repairs, replaces, and/or services the computer part or machine.
• Manages own stocking level of parts and escalates to the inventory person in the area if any part needs to get to a critical level.
• Must be able to work flexible hours based on call volume in the area.
• Scale certification (We paid for certification).
• A+ certification preferred.

Required Education and Experience:

• 1-3 years of relevant work experience.

Position Type/Expected Hours of Work:

• This is a non-exempt level position, you must be able to work weekends as needed.

This job description is not intended to be all-inclusive, and employees may perform other duties as directed. All employees are expected to perform any reasonable task or request that is consistent with fulfilling company's goals and objectives.

Vallarta Supermarkets is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities, and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Vallarta Supermarkets participates in the E-verify program.

As of 2022, Vallarta counts on 53 stores throughout California (Ventura, Los Angeles, San Bernardino, Riverside, Kern, San Diego, Santa Barbara, Tulare, Orange, and Fresno counties), and more than 8,000 team members. The Gonzalez family promises to continue to strive for excellence in everything we do so that our valued customers always have a Vallarta supermarket to call their own.From one small carnicería in Van Nuys in 1985 to 53 full-service markets across California, Vallarta Supermarkets is a living, breathing tribute to the hard work and customer dedication of our founding family and all of our valued employees.Vallarta Supermarkets was founded by Enrique Gonzalez Sr., who was later joined in the business by his four brothers, his son and nephew. Their family roots and humble origins began in the tiny town of Jalostotitlán, Jalisco, Mexico, where Enrique and his brothers were raised on a meager farm. Their parents instilled in them at very young ages the importance of family and the power of a strong work ethic to overcome challenges.When the opportunity arose to immigrate in the 1960’s, the Gonzalez family was thankful to stake their claim in the “land of opportunity,” the United States of America. Right away, the five brothers got to work in restaurants, either as short-order cooks or bussing tables. Even though some of the brothers were still in school, they all worked to help the family make ends meet.In 1985, Enrique Gonzalez Sr. began his journey in the grocery business when he opened Carniceria Vallarta in a 1,000 sq. ft market in Van Nuys, CA. He focused on selling the traditional cuts of meats popular in his native Mexico with an emphasis on unequaled quality and the friendliest of customer service. He soon expanded the business to a second location and brought his four brothers into the business. From there the adventure truly began, as they worked together as a family to build both a reputation for excellence and a successful business.The Gonzalez brothers believed that the key to Vallarta’s success would be to combine elevated customer service with the highest quality products to serve the growing Hispanic community whose needs may not be addressed by big chain stores.That’s why, from the beginning, Vallarta Supermarkets offered a wider variety of the freshest, traditional foods from Mexico, and Central and South America than any other store. They offered specialty and traditional items customers couldn’t find anywhere else: cut-to-order Latin-style meats (ranchera, diesmillo, lomo de res), spices, fresh fruit and produce, delicious prepared foods, pan dulce made daily, plus everything else you would expect from a traditional grocery store. Fast forward to today where Vallarta has expanded its offerings to include a juice and aquas frescas bar, tortilleria, bakery (panaderia), a cevicheria and more.