Customer Service Dispute Department

Customer Service Dispute Department Location Costa Mesa, CA : Dispute Management Analyst The Dispute Management Analyst will be responsible for checking documentation, deciding if chargebacks are valid, maintaining a positive relationship with merchants, and finding ways to reduce the degree of chargebacks. Ability to work effectively in a fast-paced environment. · Provide back-up support to the Dispute Management Lead to include internal and external reporting and analysis. · Engage with both internal and external stakeholders to assist with investigation and root cause analysis of losses. · Analyze transaction activity and monitor volumes that cause chargebacks and work with management to identify solutions to mitigate losses. · Take suitable action to resolve disputes, including processing timely refunds to cardholders or merchants or writing off transactions. · Analyze information, think through difficult situations, and make critical decisions based on limited information. · Track and provide statistics on chargebacks for the Finance Team to facilitate the monthly invoicing process. · Work with merchants to collect and document information used in resolving outstanding disputes. · Ensure that all chargeback activities are handled in accordance with regulatory requirements. · Provide team members with transactions reviewed by them that have come back as fraud chargeback. QUALIFICATIONS · Associate degree. Bachelor's degree a plus. · 3+ years' experience working in a merchant services / chargeback environment. · Must be an enthusiastic person with a passion for problem solving and collaboration. · Exceptional written and oral communication skills along with stellar customer service skills. · Possess a strict attention to detail, exceptional organizational skills, and the ability to multitask. · Strong customer service and relationship management skills. · Ability to meet deadlines. · Ability to work both independently and as part of a team. · Exceptional computer skills and proven ability to learn new programs. · Experience in data analysis using Microsoft SQL to extract and manipulated large data sets is a plus. Additional: Person with experience in the Merchant Service industry (3 years or more) Ability to build out processes and procedures Experience with Chargebacks and the Dispute process (2 years or more preferred) Attention to detail Knowledge in network related regulations surrounding chargebacks and the dispute process. Interpersonal skills Job Type: Full-time Salary: $22.00 - $23.00 per hour Benefits: ~401(k) ~401(k) matching ~ Dental insurance ~ Health insurance ~ Life insurance ~ Paid time off ~ Vision insurance Compensation package: ~ Bonus opportunities Schedule: ~8 hour shift ~ Monday to Friday Experience: ~ SQL: 1 year (Preferred) Work Location: In person Job Type: Full-time Pay: $18.00 - $22.00 per hour Benefits: ~401(k) ~ Dental insurance ~ Flexible schedule ~ Health insurance ~ Paid time off ~ Vision insurance Experience level: ~1 year Shift: ~8 hour shift ~ Day shift Weekly day range: ~ Monday to Friday Work setting: ~ In-person Ability to Relocate: ~ Costa Mesa, CA 92626: Relocate before starting work (Required) Work Location: In person