Employment Program Manager II

Job Description and Duties

Under the general direction of the Employment Development Administrator Multi-functional Center Office Manager, serves as Section Supervisor/Manager.   

Provides leadership to the subordinate staff by modeling the mission, vision, values and marketing of the Employment Development Department (EDD) and the Branch in everyday interactions with staff as well as with internal and external customers.  Responsible for demonstrating a commitment to the Multi-functional Center effort, working with staff to plan for effective and efficient delivery of assigned program components consistent with these recognized quality goals and leading staff in celebrating the successes of the program. Directly supervises the first level managers in their section.  Participates in the establishment and maintenance of effective working relationships with staff, management and partner offices and responsible for training and staff development.

Responsible for daily operations of the Multi-functional Center which may include Determinations, Appeals, Adjustments, Overpayments, Payment Authorization, Clerical and Claim Filing staff.  Organizes workflow and resources to achieve the desired objective of qualify of production. Ensures that the Center is consistent with mandated statewide policies and procedures by providing expert knowledge of complex automated systems, data relationships, productivity forecasting, and budget and resource management to produce reports, measuring outcomes and expenditures to the Multi-functional Manager/s and Division staff.  

This position is headquartered in San Bernardino and may be eligible for rotational telework under EDD's telework policy. Employees are required to report to their headquarters office. Travel expenses to and from the assigned headquarters are the responsibility of the employee.

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Special Requirements

Submit the following documents:

1. State Application (STD 678)
2. Statement of Qualifications
   

It is strongly encouraged to apply through your CalCareer Account at .

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Desire candidates with the following skills:

• 2 years of recent UI experience
• Strong written and verbal communication skills
• Demonstrated leadership experience
• Customer Service/Conflict Management skills
• Coaching skills
• Program Management skills
• Personnel Management skills

Benefits

Benefit information can be found on the CalHR website, , and the CalPERS website, .

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is REQUIRED. The SOQ will be considered the first phase of the hiring process for this position. If your qualifications are competitive, you may be invited to an interview.

The SOQ should be typed and not more than two pages in length, not less than 12-point font, single-spaced, with margins not less than one inch, including your first and last name at the top of the page.

SOQ must be numbered and completed in the exact order the following questions are presented:

1. Provide an example of how you built or strengthened working relationships with internal or external partners to improve service delivery or resolve a complex issue. What was the outcome, and how did your leadership contribute to the result?
2. Explain how you have used data analysis and automated systems to monitor and improve performance in a complex program environment. Describe the tools or reports you used, how you identified trends, and the actions you took to ensure program objectives and quality standards were met.
3. Describe your experience leading and managing multiple teams or first-line supervisors in a high-volume, performance-driven environment. In your response, include how you provided coaching or corrective action, promoted staff development, and ensured compliance with personnel policies.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required.
  Please see “Statement of Qualifications Requirements” section for more information about the SOQ.