Automotive Service BDC Call Agent

Wise Auto Group
Vacaville, CA

Automotive Service BDC Call Agent
Location: Vacaville CA
Company: Mazda of Vacaville
Employment Type: Full-Time

Join the Mazda of Vacaville Team!
Mazda of Vacaville is seeking an energetic and customer-focused Service BDC Call Agent to support our fast-paced service department. If you enjoy helping people communicating clearly and working in a dynamic environment this is an excellent opportunity to grow with a respected dealership.

Responsibilities

  • Answer inbound service calls and assist customers with professionalism and enthusiasm

  • Make outbound calls to schedule service appointments and follow up with customers

  • Provide basic service information maintenance reminders and recall updates

  • Document all customer interactions accurately in the CRM system

  • Work closely with service advisors and management to ensure a seamless customer experience

  • Achieve daily/weekly call and appointment-setting goals

What Were Looking For

  • Strong communication and phone skills

  • Positive customer-first attitude

  • Ability to multitask and stay organized

  • Basic computer and CRM proficiency (training provided)

  • Dependable punctual and team-oriented

  • Bilingual is a plus

  • Prior automotive or BDC experience is helpful but not required

Pay & Benefits

  • $18$22 per hour (depending on experience)

  • Potential for bonuses

  • Medical dental and vision available (if applicable)

  • Paid time off & holiday pay

  • Employee discounts on service parts and vehicles

  • Matching 401(k) after one year of employment

  • Ongoing training and advancement opportunities

How to Apply

Send your resume to
OR call to schedule an interview
OR apply online at
You may also apply in person at Mazda of Vacaville 580 Orange Dr Vacaville CA


Required Experience:

Junior IC

Posted 2025-11-21

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