Systems Software Engineer
- The engineer will be involved in all aspects of the deployment, integration, and maintenance of cloud-based Flight Data Services platforms for commercial and cargo airlines.
- Assist in technical support relationship to drive customer satisfaction by proactively implementing technical solutions for our Services customers.
- Be able to create reports using data provided by our Services customers and analyzed by our software platforms.
- Work with tools such as SQL, Tableau, Python, C++, etc. to be able to extract meaningful information out of Services customers data.
- Familiar with Windows operating systems and general configuration.
- Resolve challenging, potentially high impact customer situations with a high level of tact and understanding.
- Develop and modify algorithms using Teledyne Controls tools to provide customized solutions based on customer requirements.
- Work in a fast-paced environment under minimum supervision to support troubleshooting of Teledyne Controls' software products within cloud-based networking environments.
- Be able to understand customer needs and identify possible new services opportunities.
- Effectively interact with the customer and internal engineering teams to provide solutions to complex technical issues.
- Support and author technical and process related documents and share best practices with fellow team members to enhance the quality and efficiency of the Services process.
- Travel to customer sites and industry conferences as necessary domestically and internationally. Up to 25% travel.
- Training of customers on proper use and operation of Teledyne Controls' products.
- Lead multiple projects ranging in scope and urgency.
- Availability outside of normal working hours when necessary to respond to urgent customer needs or reach goals and deadlines.
- Provide accurate documentation of customer interactions using the CRM tool Salesforce on a daily interval and provides updates to Services Manager.
- Briefs others on deployment/deliverables status and progress.
- Requires a bachelor's degree (BA, BS) in Computer Science, Computer Engineering, Aeronautical or other related Engineering discipline, OR an equivalent combination of education and experience.
- At least a minimum of three (3) to five (5) years of experience with custom software applications and data analysis.
- Familiar with Windows operating systems and general configuration.
- Basic understanding of aviation and/or avionics system is a plus.
- Experience working with time series data.
- Experience working with Tableau, or any other Data Analysis/Visualization software is highly desired.
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