Customer Success Lead

Orchard Robotics is a Series A startup backed by top VCs like Quiet Capital, Shine Capital, and General Catalyst. We're securing America’s food supply by building the AI farmer that automates our nation’s farms. We've raised over $25M in pursuit of our mission to help farmers farm more profitably and sustainably than ever before.

What We Do:

We start by collecting the most valuable data for farmers, telling them everything about what is growing on their millions of trees, across thousands of acres of farmland. We do this using advanced camera systems we build, that take pictures of every one of the billions of fruit in a farm. This data lives in our cloud data platform, FruitScope, that we've developed from the ground up to help farmers manage their crops with precision.

Farmers across the nation use our industry-leading software to look at their data, make critical decisions, and command farming operations on a daily basis. Our technology is used today across some of the largest farms in the nation.

The Role:

As Orchard Robotics's first-ever Customer Success Lead, you'll have the unique opportunity to build our customer success processes from the ground up.

You'll help ensure high-quality training, deployment, and implementation of our technology across the farms we work with. You'll play a critical role in helping our customers achieve 100% with our advanced technology, making their farms more efficient than ever before.

This is a dynamic role, best suited for highly driven, organized individuals who are great communicators and thrive in rapidly evolving environments.

We're looking for someone who loves working with customers, and is quick to identify problems and find great solutions. You'll need to be organized and proactive to make sure our customers have a stellar experience as we scale our technology across hundreds of farms.

We can't promise predictable days—but we can guarantee excitement, growth, and a meaningful impact on the future of farming.

About the role:

• As an early employee, you'll receive generous equity compensation

• Hybrid role based out of our San Francisco, CA office, involves frequent travel to customer farms.

• Flexible working hours

• Comprehensive Health, Vision, and Dental coverage, and we cover 100% of the premium

• We move fast, and sometimes this means staying late or working weekends

• Our team is close-knit & highly driven, you’ll work directly with our CEO and entire team

• We’re deeply motivated by the impact we’re making – every new system deployed means much less food that goes to waste, and many more people who are fed.

• You'll pioneer the customer success function of a fast-growing startup having a real impact on American agriculture.

What you’ll do:

• Lead our customer support – communicating with our customers on a daily basis, hearing out issues and solving problems.

• Own our new farm onboarding and implementation function, helping our technology seamlessly integrate with new farms.

• Build customer training procedures so our customers can learn our technology easily.

• Develop strong relationships with our service partners and field operations teams.

• Perform regular check-ins with our customers to proactively identify issues and give feedback to our sales and engineering teams.

What makes you a good fit:

• Outstanding, customer-centric communication skills.

• Ability to communicate complex technology topics from our engineering team to our customers.

• Comfortable with tackling ambiguous, complex challenges.

• Exceptional organizational abilities, managing numerous priorities in a fast-paced environment.

• Comfortable with frequent travel (40% in our SF office, 20% farms in Northern California, 20% farms in Southern California, 20% farms in Washington).

• Experience with ERP systems and CRMs (HubSpot, Salesforce).

• Resilient, innovative problem-solver who never gives up and consistently delivers results, even under changing conditions.

If you're looking to help make a positive impact in the world by building the future of farming, come join us!