QRM Support Manager - National Tax Quality Assurance (NTQA), Quality Risk
- Serve as a broad-based support for all activities of our Tax QRM network.
- Analyze information received in connection with new client acceptance and raise relevant issues.
- Read and comment on draft engagement agreements, scopes of services, and other contracting documents to identify deviations from our standard templates and other potential issues.
- Work with client service teams in resolving matters in connection with the above.
- Support execution of Tax PPMD Quality Assurance Reviews (QARs).
- Support efforts associated with maintaining our Quality and Litigation Module (QLM).
- Participate in consultations with US and Global Tax Risk, Independence and Conflicts Network, Confidentiality and Privacy, Office of General Counsel, and other Deloitte business' client quality and risk teams.
- Develop and deliver quality and risk training content on both a local and national level.
- Support other QRM activities and special projects, as needed.
- Bachelor's degree in accounting, finance, or other related field.
- 5+ years' experience in tax, legal, or professional services risk/compliance; strong judgment and discretion handling sensitive information.
- Ability to travel up to 10%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
- One of the following active accreditations obtained:
- Licensed CPA in state of practice/primary office if eligible to sit for the CPA
- If not CPA eligible:
- Licensed Attorney
- Enrolled Agent
- Advanced degree such as Masters of Tax, JD, and/or LLM.
- Strong understanding of the professional services model (ideally for tax services), including the contracting and delivery lifecycle
- Outstanding verbal and written communication, including with respect to sensitive and complex matters.
- Outstanding project management and ability to work through conflicts in a constructive and collaborative manner.
- Ability to self-direct projects, with strong judgment regarding when to consult with team members and escalate issues.
- Ability to prioritize critical needs, act decisively, and handle a high volume of complex tasks within a given timeframe.
- Proven willingness to listen and learn, and a consistent record of making and explaining appropriate decisions.
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