Team Lead

This role is for a true front‑of‑house leader, someone who sets the tone, owns the floor, and works in lockstep with the kitchen to deliver a seamless guest experience. We’re looking for a confident, hands‑on team lead who understands that great service starts with strong communication, accountability, and mutual respect across departments.

The FOH Café Team Lead oversees daily front‑of‑house operations while actively leading the team on the floor. This position blends leadership, hospitality, and operational execution, serving as a key connection point between café staff, kitchen teams, and management.

Guest Experience

- Create a welcoming, polished environment by leading guest interactions and service standards.

- Address guest concerns quickly, professionally, and with a solutions‑focused mindset.

- Ensure consistency in service, pacing, and presentation throughout each shift.

Team Leadership

- Lead, coach, and support café associates including baristas, servers, and cashiers.

- Set clear expectations, hold the team accountable, and lead by example during service.

- Train new hires on service standards, POS systems, and café procedures.

- Partner with management on scheduling to ensure proper coverage and smooth shifts.

Operational Excellence

- Execute and verify opening, mid‑shift, and closing procedures using checklists.

- Maintain cleanliness, organization, and flow in all front‑of‑house areas.

- Monitor FOH inventory and communicate proactively with the kitchen and leadership team to ensure readiness and efficiency.

Sales, Cash, and Compliance

- Manage cash handling, till balances, and daily sales reporting accurately.

- Drive sales through menu knowledge, upselling, and guest engagement.

- Uphold all health, safety, and sanitation standards without exception.

- Experience: 3+ years in a café, restaurant, or hospitality setting, including at least 1 year in a leadership or supervisory role.

- Leadership Skills: Strong communicator with the ability to motivate, correct, and develop team members.

- Operational Skills: Comfortable with POS systems, cash handling, and shift management.

- Knowledge Base: Solid understanding of food safety, service standards, and hospitality best practices.

Work Environment

- Fast‑paced café setting with active, on‑your‑feet leadership.

- Ability to stand for extended periods and lift up to 25 lbs as needed.

- Flexible schedule including mornings, weekends, and holidays.