Program Manager

Job Description and Duties

Under the direction of the Arbitration Certification Program Chief, the Program Manager will manage a team of analytical staff. The Program Manager is responsible for supervising and coordinating the activities of and providing supervision, technical expertise, onboarding and ongoing training, guidance, assistance, and support to analytical staff in the Arbitration Certification Program, including recommending policy changes to program operations, and ensuring the implementation of regulations.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

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CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

You will find additional information about the job in the .

Working Conditions

Position is eligible for hybrid telework as allowed under the Governor's executive order after training is completed.

Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working.

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee's monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period as outlined on "Section 2113 - Personal Leave Program (PLP)" of the CalHR Manual. The salary range(s) included on this job posting do not reflect the reduction in pay.

Special Requirements

Conflict of Interest: This position is subject to Title 16, section 3830 of the California Code of Regulations, the Department of Consumer Affairs' Conflict of Interest Regulations. The incumbent is required to submit a Statement of Economic Interests (Form 700) within 30 days of assuming office, annually by April 1, and within 30 days of leaving office.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

This position requires that the employee possess and/or develop knowledge of the following:

• Exceptional knowledge and experience with Word, Excel, Outlook, PowerPoint, TEAMS

• Excellent organizational skills, experience in creating procedures, and project management.

• Information gathering techniques, such as the development of surveys, questionnaires, and data analyzing experience.

• Excellent time management skills and ability to work independently to meet deadlines while managing changing priorities.

• Ability to exhibit professional conduct with internal and external parties

• Ability to speak and write effectively.

• Experience analyzing data and taking effective action.

• Experience in identifying program issues/concerns and other program issues.

• Ability to make recommendations that will assist programs in eliminating program weaknesses.

• Gather, compile, and analyze and interpret data and to draw conclusions.

• Experience facilitating and a team building, brainstorming, and planning session for the purpose of identifying solutions to addressing problem areas or deficiencies.

• Ability to build and foster working relationships with internal and external government agencies and private entities.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

FILING INSTRUCTIONS

If you are using education to meet the minimum qualifications, as specified in the classification specification ( please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.

Using the online application system as specified in the announcement is the preferred method for applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Do not include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678).

Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

Multiple positions may become available.

Electronic Submission:

Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as state on the job vacancy announcement.

U.S Postal Service Mail:

Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.

Hand Delivery:

Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays.

Please note the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have updates to your online application after you have submitted it, please contact [email protected]. For all other questions, regarding your CalHR CalCareer account, you may contact the CalCareer unit at (866)844-8671.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  The Statement of Qualifications shall be no longer than two (2) typed page in length, single sided, double-spaced, in 11pt Arial font. Include at the top right of the page, Statement of Qualifications and your first and last name.

  1: Based on your knowledge and understanding of the position, briefly describe how your work experience and education make you the top candidate for this position to include relevant experience following policies and procedures.

  2: Describe your work experience in researching, interpreting, amending and applying regulations.

  3: Describe your experience handling legal procedures to include Public Records Act Request, Subpoenas, litigation case preparation and timeline management.

  3: What do you know about progressive discipline?

  4: Describe your experience reviewing the work of others and providing feedback.

  5: Describe your experience in project management to include a high visibility project. What was the project, challenges & outcome?