Global Operations Manager - Growth Partnerships

Description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at .

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

About the Role

Ingram Micro is seeking an experienced Operations Manager to support and scale our Strategic Partnerships business with a focus on DoiT , deals desk and billing and reporting operations , for Ingram’s IaaS vendors. This role plays a key part in driving operational excellence, ensuring deal accuracy, providing critical insights from billing and reporting data, and enabling smooth engagement between Ingram Micro and our hyperscaler partners.

Key Responsibilities

Deals Desk Operations – AWS PPAs (via DoiT)

• Manage the end‑to‑end AWS Private Pricing Agreement (PPA) workflow for DoiT‑supported AWS deals.
• Review incoming PPA requests for accuracy, completeness, and alignment with program rules.
• Partner with Sales, Vendor Management, and DoiT teams to validate requirements and timelines.
• Ensure timely submission, approval workflows, and tracking of PPA lifecycle milestones.
• Maintain audit‑ready documentation for all PPA transactions.

Metrics & Reporting – AWS Billing and Consumption Data

• Build performance dashboards tailored for leadership, Sales, and Vendor Management teams.
• Analyze customer and product‑level AWS usage to uncover insights that improve forecasting and profitability.
• Partner with Product Management and IT to define data and reporting requirements to ensure accurate and timely reporting is available via our existing reporting tools.

Hyperscaler Vendor Operations Support

• Serve as an operational liaison for hyperscaler vendors (AWS, Microsoft, Google, etc.).
• Manage operational escalations, coordinating across cross‑functional teams to drive timely resolution.
• Document and improve processes impacting vendor programs, partner incentives, and marketplace operations.

Process & Systems Ownership

• Partner with IT and Product teams to enhance automation and data accuracy within Ingram systems.
• Maintain SOPs, knowledge bases, and process documentation.

Qualifications

• 5+ years of experience in cloud operations , sales operations , billing operations , or vendor management .
• Experience working with AWS programs, billing data, or cloud marketplace operations preferred.
• Strong analytical skills; advanced Excel/Sheets skills required (SQL, PowerBI, or Tableau a plus).
• Proven ability to manage cross‑functional processes in a fast‑paced environment.
• Excellent communication skills with the ability to simplify complex operational topics.
• Strong attention to detail and a mindset focused on process improvement and scalability.

Success Criteria

• High accuracy and turnaround time for AWS PPAs.
• Reliable, actionable AWS billing insights for stakeholders.
• Improved operational efficiency and reduced friction for hyperscaler vendors.
• Demonstrated ownership of process improvements and cross‑team collaboration.

The typical base pay range for this role across the U.S. is USD $97,600.00 - $165,900.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.