Benefit Operations Partner - San Jose (San Jose)

Benefit Operations Partner - San Jose New

Responsibilities

About the Team: The HR operations team, endeavors to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers. As a Benefits Specialist at TikTok, you will be supporting various employee benefits, including but not limited to Leave of Absence (LOA), healthcare benefits, and 401(k) retirement plan. The ideal candidate should have strong experience and knowledge in leave management, benefits operation and applicable compliance requirements per different types of plans, along with benefits vendor management and system optimization experience. Responsibilities: - Manage Leave of Absence (LOA) cases and daily operations, serve as the liaison between the employee, leave and disability vendor, manager, and HRBP regarding their need for leave, closely collaborate with the business on complex scenarios; - Provide ongoing tier-2 support to employees and businesses throughout the leave journey, manage LOA email inbox and internal tickets; - Manage leave and disability vendors, including new vendor implementation, billing, monitor vendor usage and continually evaluate vendor performance based on SLA; - Conduct the periodical audits to ensure the integrity of LOA data across platforms, such as census data, leave dates, LOA pay, and return status; - Manage key leave transition processes and LOA pay related tasks, Conduct LOA and Disability program filing per federal and state requirements; - Manage Workers Compensation claims; - Manage LOA communication and wiki guides, identify service and process gaps through daily operation and deliver continuous improvement on employee experience and operation efficiency; - Build Standard Operating Procedures (SOPs) and Job Aids to provide instructions for leave related tasks.

Qualifications

Minimum Qualifications - Bachelor's Degree in Human Resources or related field preferred; - Advantageous to have 3+ years' HR related work experience, with hands on experience in Leave of Absence (LOA) and benefits administration in a high-volume environment; - Experience in Workday, ADP, AbsenceOne, or other benefits administration system is highly preferred; - Ability to work in a fast-moving environment, multi-tasking, and meet deadlines; - Expert in Excel and attention to detail; - Great verbal and written communication skills, interpersonal skills and strong organizational skills.

Job Information

(For Pay Transparency)Compensation Description (Annually)

The base salary range for this position in the selected city is $72200 - $164000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Reasonable Accommodation

ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at #J-18808-Ljbffr