Service Coordinator

We are looking for a highly organized and detail-oriented Service Coordinator to manage the full service billing cycle through job completion. This role is responsible for ensuring accurate invoicing, timely follow-up, and seamless coordination between the service department, accounting, and clients. The ideal candidate will have strong experience in service-based billing environments and the ability to manage multiple priorities in a fast-paced setting. Construction industry experience is a preferred.

Essential Duties & Responsibilities

Billing & Invoicing: Generate and issue accurate client invoices based on completed service work. Apply correct labor rates, materials, and applicable billing codes. Review job documentation to ensure all billable items are captured. Submit invoices within established timelines.

Scheduling & Coordination: Coordinate service schedules and confirm job completion. Ensure technicians’ work orders are properly documented for billing purposes. Communicate with internal teams to resolve missing or incomplete information.

Accounts Receivable: Monitor and follow up on past-due invoices. Communicate with clients regarding outstanding balances. Post payments and reconcile discrepancies.

Discrepancy Resolution: Investigate billing errors and resolve inconsistencies. Work cross-functionally with service and accounting teams to correct issues.

Account Maintenance: Maintain accurate client records, including contact information and payment history. Ensure proper documentation retention and recordkeeping.

Customer Service: Respond to service requests and client inquiries in a timely and professional manner. Respond to client billing questions via phone and email, providing clear explanations regarding charges and service details.

Requirements & Qualifications

Education: High school diploma required. Associate or Bachelor’s degree in Business, Accounting, Finance, or related field preferred.

Experience: Minimum of 2 years of experience in billing, bookkeeping, accounts receivable, or service coordination. Experience in the construction industry is highly preferred and will be strongly considered.

Technical Skills: Proficiency in Sage 100 Contractor or similar accounting software. Experience with Procore preferred. Strong Microsoft Excel skills, including pivot tables, basic formulas, and reporting.

Soft Skills: Strong attention to detail, excellent organizational skills, and ability to meet month-end deadlines. Strong written and verbal communication skills with the ability to manage multiple tasks in a fast-paced environment.

Benefits

We offer a competitive benefits package, including:

Medical, dental, and vision insurance

Paid time off (PTO) and paid holidays

401(k) retirement plan with company contribution (if applicable)

Opportunities for growth and advancement within the company

Supportive and team-oriented work environment