Financial Assistance Representative I (Collections Representative)
- Contact members with delinquent loans, negative shares, and Visa accounts to arrange payments, assess account status, and restore services
- Handle inbound and outbound calls while adhering to compliance and member information security protocols
- Deliver exceptional service to members and internal departments, making sound decisions and escalating issues when necessary
- Perform skip-tracing and support delinquent members by processing payments, extensions, and workout loans
- Recommend accounts for repossession and assist Collateral Recovery Officers with documentation and follow-up
- Support bankruptcy and deceased member account processes as assigned
- Assist in processing request for charge off accounts for those loans determined to be un-collectible
- Complete departmental and back-office tasks as assigned including (but not limited to) typing, routine letter and/or documents
- Assist in the preparation of documents needed for the pursuit of legal action against Members and/or support the bankruptcy process, as assigned
- Prepare periodic specialty reports or balance department related general ledger accounts, as assigned
- Serve non- delinquent Members by accepting phone payments, processing extension requests and workout loans
- 28th largest credit union in the U.S. and the largest financial institution based in the North Bay
- Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
- Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
- Recognized by Newsweek as one of "America's Best Credit Unions 2025"
- Top Corporate Philanthrts (#24) - San Francisco Business Times
- Voted Best Places to Work in the North Bay 20 years in a row
- World-class Employee Engagement scores
- Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
- Industry leading Net Promoter Scores across the U.S
- Knowledge of Fair Debt Collections Act
- Knowledge of Federal and state laws, rules, and regulations concerning Credit Union collection activities
- Comprehensive knowledge of repossession process
- Comprehensive understanding of call center environment
- Knowledge of skip tracing, small claims, and bankruptcies
- Knowledge of insurance (collateral and disability) as it pertains to the collection of delinquent accounts
- Skill in the operations of a personal computer with Internet and intranet access, word processing and spreadsheet software
- Ability to provide quality professional service to all Members
- Ability and desire to work in a team environment
- Ability to keep Members information confidential, strictly adhering to company MIS policies
- Ability to measure performance in a productivity driven environment
- Ability to communicate effectively, accurately, intelligently, and professionally, both verbally and in writing, including effective telephone communication skills
- Ability to establish and maintain effective working relationships with a diverse group of people
- Ability to work a rotating schedule which will include working on rotating Saturdays
- Competitive medical, dental, and vision insurance, mental health offerings
- Employee performance incentive plan
- Salary Advancement– Merit increase based on performance
- 401(k) program with employer match
- Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
- RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
- RCU employees are eligible for a 1% discount on all recreational or boat loan products
- 2% discount off Visas and LOC Loans through RCU
- 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000
- 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000
- 0% interest on garment, fitness, or home office equipment loan of up to $500
- 100% financing for employee purchased homes!
- Ability to stand, bend, stoop, sit, walk, twist and turn
- Ability to lift up to 20 pounds occasionally
- Ability to use a computer keyboard and calculator
- Work environment is indoors; majority of the time is spent sitting at a desk
- Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
Recommended Jobs
Operations Manager (Moving and Junk Removal)
Mission: We are seeking a full time Operations Manager in the Moving and Junk Removal Industry. Our mission is to MOVE THE WORLD , and it starts with you! We are looking for someone to help us w…
Senior Revenue Analyst
Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-indep…
Part Time Customer Service Associate
As a Part Time Customer Service Associate , you will be interacting with our customers who come to the counter in order to process their rental. You will not only process customer rentals but wi…
Embedded Software Engineer (System)
Overview The System Team is the foundation of TP-Link’s networking platforms, responsible for developing and maintaining the most critical components of our embedded software ecosystem. We are…
Small Engine Mechanic
Elite Service Experts, a leading facilities services provider in Northern California, is seeking a dedicated and skilled Shop Manager / Small Engine Mechanic. Our company is committed to delivering i…
Irrigation - Digital Product Specialist
Position: Regional Irrigation Sales Manager Location: Texas – South Central International Irrigation company with strong presence in the agriculture market is growing their pre…
Sr Product Manager, Content Experience (News)
OVERVIEW OF THE COMPANY Fox Corporation Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports…
Systems Engineering Intern, Scenario Taxonomy
Who We Are Nuro is a self-driving technology company on a mission to make autonomy accessible to all. Founded in 2016, Nuro is building the world’s most scalable driver, combining cutting-edge AI …
Houseperson- Housekeeping
Description We are seeking an enthusiastic Houseperson at our 148-room boutique property in the heart of Culver City. This key role is responsible for maintaining the cleanliness of the hotel and …
Vice President, Commercial Operations .
American Trading International (ATI) is a global, service-driven export trading company that connects leading U.S. food and beverage brands with customers in more than 80 international markets worldw…