Customer Quality Engineer

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Defense company on the 2023 World's Best Companies list (#59 on the full list). Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, “We did that."

In the role of Customer Quality Engineer you'll play a pivotal part on our Quality Department team. The Customer Quality Engineer (CQE) supports the Quality organization and acts as the primary quality interface with one or more customers. The individual in this position serves as a primary contact focal, facilitating customer corrective actions and driving process improvements across the WWS site. This individual will also serve on the internal audit team assessing processes to determine adequacy and effectiveness of the existing control environment and identifying opportunities for improvement.

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Defense company on the 2023 World's Best Companies list (#59 on the full list). Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, “We did that."

In the role of Customer Quality Engineer you'll play a pivotal part on our Quality Department team. The Customer Quality Engineer (CQE) supports the Quality organization and acts as the primary quality interface with one or more customers. The individual in this position serves as a primary contact focal, facilitating customer corrective actions and driving process improvements across the WWS site. This individual will also serve on the internal audit team assessing processes to determine adequacy and effectiveness of the existing control environment and identifying opportunities for improvement.

Job Requirements

At Safran Cabin, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information.

Qualifications:
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Visionary Leadership - Displays passion and optimism; Inspires respect and trust; mobilizes others to fulfill the quality and company vision; provides vision and inspiration to peers and subordinates.
Teamwork - Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Analytical - Synthesizes complex or diverse information skillfully; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations.
Interpersonal Skills - Approaches others in a tactful manner; Reacts well under pressure; Focuses on solving and prevention, not blaming; Maintains quality focus yet listens to others to assure success.
Communication Skills - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information, technical requirements and regulatory guidance.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals.
values.

Qualifications
Education and/or Experience - Bachelor's degree in Engineering, Master's preferred, with a preferred concentration in Manufacturing operations and environments, plus five to seven years' related experience and/or training. Current knowledge of aerospace industry standard regulatory requirements.
Computer Skills - To perform this job successfully, an individual should have knowledge of statistical tools and the complete Microsoft suite of applications.
Certificates, Licenses, Registrations - CQE, CQA, CQM, Green/Black-Belt, or other similar professional certification highly desired.

Job Requirements

At Safran Cabin, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information.

Qualifications:
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Visionary Leadership - Displays passion and optimism; Inspires respect and trust; mobilizes others to fulfill the quality and company vision; provides vision and inspiration to peers and subordinates.
Teamwork - Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Analytical - Synthesizes complex or diverse information skillfully; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations.
Interpersonal Skills - Approaches others in a tactful manner; Reacts well under pressure; Focuses on solving and prevention, not blaming; Maintains quality focus yet listens to others to assure success.
Communication Skills - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information, technical requirements and regulatory guidance.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals.
values.

Qualifications
Education and/or Experience - Bachelor's degree in Engineering, Master's preferred, with a preferred concentration in Manufacturing operations and environments, plus five to seven years' related experience and/or training. Current knowledge of aerospace industry standard regulatory requirements.
Computer Skills - To perform this job successfully, an individual should have knowledge of statistical tools and the complete Microsoft suite of applications.
Certificates, Licenses, Registrations - CQE, CQA, CQM, Green/Black-Belt, or other similar professional certification highly desired.

But what else? (advantages, specific features, etc.)

Safran Cabin headquarters are in Huntington Beach, California, with a global presence of over 11,000 employees at 36 sites. Site locations are in the United States, Mexico, Brazil, Canada, Germany, France, Czech Republic, the Netherlands, Tunisia and Thailand. Safran Cabin serves over 400 airlines and leasing companies globally and delivers to all airframe OEM manufacturers with a heritage spanning over 80 years in the industry.

Discover Safran Cabin through our videos: Safran Cabin (safran-group.com)

• Your Career: Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take you.
• Your Development: Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certifications.
• Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, Safran Perks with BenefitHub – Employee Discounts & Rewards Marketplace for consumer products/services and more!

The expected salary range for this position is between $68,640 - $97,210 USD. Actual compensation will be determined based on experience, education, and other factors permitted by law.

But what else? (advantages, specific features, etc.)

Safran Cabin headquarters are in Huntington Beach, California, with a global presence of over 11,000 employees at 36 sites. Site locations are in the United States, Mexico, Brazil, Canada, Germany, France, Czech Republic, the Netherlands, Tunisia and Thailand. Safran Cabin serves over 400 airlines and leasing companies globally and delivers to all airframe OEM manufacturers with a heritage spanning over 80 years in the industry.

Discover Safran Cabin through our videos: Safran Cabin (safran-group.com)

• Your Career: Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take you.
• Your Development: Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certifications.
• Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, Safran Perks with BenefitHub – Employee Discounts & Rewards Marketplace for consumer products/services and more!

The expected salary range for this position is between $68,640 - $97,210 USD. Actual compensation will be determined based on experience, education, and other factors permitted by law.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.