Resident Guest Care Support

POSITION TITLE: Resident Guest Care Support

REPORTS TO: Program Manager

LOCATION: Arleta, CA

CLASSIFICATION: Non-Exempt, Full-Time, Part-Time

WORK SHIFTS:

• Overnight: 11:00PM - 7:30AM, Swing: 3:00PM – 11:30AM, Day: 7:00AM - 3:30PM
• All positions require candidates to successfully pass a background check, Live scan and TB test
• This position is to be filled as soon as possible

Do YOU meet the REQUIRED MINIMUM QUALIFICATIONS for this position? If so, this is the PERFECT POSITION for you! APPLY NOW!

Resident Care Support Partner

A Resident Care Support Partner is responsible for providing direct, non-clinical support to guests within a recuperative care facility. This role ensures guests experience a safe, respectful, and supportive environment while assisting with activities of daily living and reinforcing care plan expectations during recovery.

Responsibilities and Initiatives

To help NHF meet its growth goals, the Resident Care Support Partner will:

• Ensure safety and security of the recuperative care facility. Conduct daily facility and equipment inspections and perform routine room checks throughout the day.
• Perform Resident/Guest intake responsibilities, ensuring all residents/guests are greeted and provided with a detailed orientation of program guidelines, expectations, and available services. Develop rapport with Resident/Guests and gather feedback to improve services.
• Create, lead, and/or support engagement activities for Resident/Guests. Build trust through consistent interaction, check-ins, and responsiveness to Resident/Guest needs.
• Assist nursing, case management, and external partners with Resident/Guest appointments, on-site services, and coordination of care as appropriate within the recuperative care setting.
• Assist management in accurately maintaining bed availability, Resident/Guest tracking, and required documentation.
• Assist Lead staff or Program Management with inventory checks and supply logs.
• Maintain accurate records including daily shift notes, incident reports, and Emergency Action Plan documentation as required.
• Respond to Resident/Guest concerns and provide appropriate support and de-escalation using trauma-informed and Resident/Guest-centered approaches.
• Attend all required meetings and training aligned with the role, including shift handoff and training such as BLS, Crisis Prevention, Harm Reduction, Trauma-Informed Care, and DEI.
• Perform laundry, boutique, and mealtime support duties and, in the absence of environmental services staff, assist with basic housekeeping tasks to maintain a clean and safe environment.
• Remain flexible to adapt to schedule changes and/or work additional shifts to meet operational needs, in accordance with labor laws.
• Always model a positive and professional image and adhere to organizational dress code and standards.
• Perform additional duties as assigned to support facility operations and Resident/Guest care services.
• Maintain Resident/Guest Boundaries to always ensure safety and security

Requirements

Requirements

• Minimum 2 years of experience in caregiving, recuperative care, shelter-based care, or a related supportive services environment (preferred).
• Ability to perform and prioritize multiple tasks effectively in a fast-paced environment.
• Must be able to work a schedule consisting of five (5) eight (8) hour shifts.
• Current BLS certification is preferred but not required.
• Strong oral and written communication skills.
• Ability to communicate effectively with staff, Resident/Guests, and external partners.
• Bilingual in Spanish a plus.
• TB clearance required. Within 30 days of hire.
• Fingerprint live scan/background clearance required will be done within 30days of hire.

Physical Requirements

The duties described will require standing and walking 90% of the time. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.

Benefits

ABOUT THE NATIONAL HEALTH FOUNDATION

National Health Foundation (NHF) is guided by a mission to improve the health of individuals and underserved communities by acting on the social determinants of health and bridging the gaps in the healthcare system. All people, regardless of who they are or where they live, can achieve their highest level of health. NHF works within communities to identify and advance solutions that remove barriers and promote health for all who live there.

Research has demonstrated that one of the clearest determinants of health –and health disparities– is where people live. A person’s physical environment, employment opportunities, community safety, and access healthcare providers, (and more) all impact health and are local in nature. The largest health disparities emerge in neighborhoods experiencing poverty and in communities of color. These social determinants can help or hinder a person’s ability to make healthy decisions. People are not homeless; they experience homelessness. People suffering from diabetes may understand what they should be eating, but it does not matter if they cannot purchase fresh produce in their own neighborhood. Physical fitness might be a top priority for everyone, but crime and unlit parks might prevent that from happening. Health starts where people live, learn, work and play.

NHF is committed to addressing the root causes of health disparities by working hand in hand with communities. We empower teens and adults to advocate for their health and identify needed changes in their neighborhoods. Then we help develop and support the community’s vision of health by cultivating partnerships to deliver programs and services that are empathetic and inclusive. We observe, measure, and learn, and repeat as needed.

WHY IT MATTERS

Because health begins long before that visit to the doctor. It begins where we live, we learn, work and play.

On any given night, there are 46,000 Angelinos without a home. Of those, more than 29,000 have severe health issues requiring some level of care. Without a home, these individuals experience insurmountable barriers to health and healing.

In the 6 square miles that make up Historic South-Central Los Angeles, there are no gyms and there are only 0.4 acres of park space for the 103,000 people who call the area home. Liquor stores outnumber grocery stores and there are no farmer’s markets. Without opportunities for safe outdoor play and places to purchase fresh fruits and vegetables, this community will continue to experience higher than average rates of obesity, diabetes, and cardiovascular disease.

High school can be a trying time, but for students who are pregnant, parenting, or at risk of becoming pregnant, the challenges are far greater. The impact of pregnancy on health is compounded in communities where poverty and a lack of maternal care are common.

If NHF accomplished its mission, everyone in Southern California would have the opportunity to experience health and would live in a community that supports a healthy lifestyle. That would include a home for every person, access to fresh, healthy foods, opportunities for safety, outdoor physical fitness, and so much more. We have already seen communities take great stride in tackling their negative social determinants, but really, we have only scratched the surface of these issues.

PROGRAMS

National Health Foundation addresses the social determinants of health using several research proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: