Project Manager, Digital Content & Operations

Overview

mbaMission is a group of dedicated admissions experts named the number one MBA admissions consulting firm for five years running by Poets&Quants. We are passionate about helping professionals navigate the high-stakes journey of business school admissions, having guided more than 15,000 applicants to success at the world’s most elite programs. Today, we are part of Guidewell Education, a mission-driven company representing a range of successful legacy brands in the education space. Together, our family of brands provides a wide range of support to students—including academic tutoring, college counseling, test preparation, and executive function coaching—all dedicated to helping students achieve their educational dreams.

Our Culture & Values

As part of Guidewell Education’s family of Brands, we’re guided by values that shape how we support students and work together as colleagues — we are student-centered, empathetic, expert practitioners, and growth-oriented. These principles show up in every coaching relationship we build and every decision we make. You can read more about how our team lives these values at guidewelleducation.com/about .

Job Summary

The Project Manager, Digital Content & Operations, is the operational backbone of mbaMission’s digital content strategy and platform maintenance. Your mission is to drive the seamless execution of our content lifecycle across four distinct brands, ensuring that every video, digital asset, and course update is delivered with absolute precision and peak visibility. You will serve as the primary navigator for our onTrack platform and our expansive YouTube presence, balancing the creative demands of video production with the rigorous data requirements of the application cycle. By managing external vendors and internal workflows, you ensure that our clients receive the most accurate and engaging experience in the industry, protecting mbaMission's reputation as the premier authority in admissions consulting.

Work Location: Remote

Work Hours: In this full-time, exempt role, you will be required to work a minimum of 40 hours per week.

Duties/Expectations

Platform & Content Stewardship

• Maintain a "Zero-Delay" content calendar for multiple brands, ensuring all YouTube publishing is timely and optimized.
• Lead the systematic "Audit Loop" to proactively identify and refresh outdated digital content, including links, deadlines, and school-specific application data.
• Manage the annual onTrack update cycle during "Update Season" (June–August), ensuring 100% accuracy of platform data as school applications are released.
• Write and optimize video metadata, including titles, descriptions, and timestamps, to maximize SEO and lead-generation potential.
• Monitor and report on YouTube and platform analytics, providing actionable insights to the leadership team to drive engagement and enrollment.
• Oversee the outreach and management of the onTrack Fellowship Program and potential organizational partnerships to expand onTrack’s reach.

Operations & Production Coordination

• Coordinate all logistics between internal stakeholders and our outsourced professional production team to ensure a seamless "traffic control" of video assets.
• Manage the external production budget by reviewing deliverables for quality and ensuring peak efficiency in editing spend.
• Schedule and facilitate regular video shoots, including coordination with scriptwriters, administrative support, and external guests.
• Act as the primary Tech Support Liaison for the onTrack platform, collaborating with developers and consultants to manage sales initiatives, implement platform updates, resolve user issues, and communicate technical changes to the customer service team.
• Develop and document standard operating procedures (SOPs) for content workflows to ensure institutional knowledge is preserved and scalable.

'About You'

• Systems Architect: You don’t just follow a checklist; you build the checklist. You enjoy creating order out of complex, multi-brand content streams.
• Practitioner-Led Thinker: You take the time to understand the nuances of the MBA admissions landscape so you can catch errors that a generalist Project Manager would miss.
• Relationship Architect: Unlike a traditional 'back-office' PM, you enjoy building rapport with external vendors, internal subject matter experts, and potential partners. You hold people accountable while maintaining team rapport.
• High-Accountability Owner: You view the accuracy of our platforms as a personal reflection of your work, and you thrive on the responsibility of maintaining the integrity of our digital information.
• Proactive Self-Starter: During slower periods, you don't wait for instructions; you look for ways to optimize our SEO, improve our workflows, or clean up our digital library.
• Self-Directed Team Player: You enjoy the freedom of owning your projects from start to finish, but you understand that "solo" doesn't mean "isolated." You are a high-frequency communicator who proactively taps into our collaborative channels to gather feedback, solve problems, and keep stakeholders aligned with your domain's progress."

Requirements

Experience & Education

• Project Management Expertise: 5+ years of experience in project management, ideally within digital marketing, EdTech, or a B2C services environment.
• Content Operations: Proven experience managing YouTube channels or digital course platforms (LMS), with a strong grasp of SEO best practices.
• Production Oversight: Experience managing external creative agencies or vendors, specifically regarding workflow efficiency and quality control.
• Video Production Logistics: Demonstrated experience coordinating professional video shoots, including managing talent schedules, facilitating script reviews, and acting as the primary onsite (or remote) point of contact for production crews.

Operational & Technical Skills

• Technical Literacy: Proficiency with YouTube Studio, CRM environments, and project management software (e.g., Asana, Monday.com, Notion, etc).
• Data Literacy: Ability to analyze content performance metrics and translate them into "next step" strategies.
• Meticulous Attention to Detail: A proven track record of managing high-stakes data updates where accuracy is critical to the customer experience.
• Strategic Learning Agility: Ability to pick up new digital tools and industry nuances quickly

Compensation and Benefits

Compensation: $65,000-$70,000 annual salary, along with any annual bonus of up to 5% of salary.

Benefits include:

• Company-sponsored medical, dental, vision, and life insurance
• Generous holidays and paid-time-off
• 401-k with company match after one year with the company
• Employee discount on services
• Referral program

Diversity and Inclusion:

We believe that diversity and inclusion enrich education and drive success. We are committed to ensuring that all people who interact with Guidewell Education--parents, students, staff, contractors, partners, vendors--are respected and valued holistically. We are committed to attracting and retaining students and staff from diverse cultures, backgrounds, and experiences because we believe that diversity fuels innovation and education to new heights.

The Legal Stuff:

Applicants will be considered for the position on the basis of their qualifications and ability to perform the job for which they are applying. Guidewell Education does not discriminate on the basis of race, color, genetics, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or status as a special disabled or other veteran covered by the Vietnam Era Veterans Readjustment Act of 1974, as amended.

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