Office Manager

Job Description

Job Description

Join Our Team at West Coast Dental!

Are you a dynamic leader with a passion for the dental industry? West Coast Dental is seeking a talented and motivated Dental Office Business Manager to join our team and help us deliver exceptional patient care.

Why Work With Us?

• Competitive Compensation : Enjoy a top-tier base salary plus performance bonuses.
• Diverse Patient Base : Serve a wide range of dental patients with various payor types.
• Comprehensive Dental Services : General, specialty, and orthodontic care in all offices.
• Commitment to Quality : Be part of an established dental organization focused on quality and patient experience.
• Professional Growth : Access opportunities for training, development, and mentorship in the dental field.
• Supportive Teams : Work with excellent clinical and administrative dental teams in every office.
• Collaborative Environment : Engage in a team approach to providing exceptional dental patient experiences.
• Modern Facilities : Utilize state-of-the-art dental practice management systems, instruments, and equipment.

What We Seek in a Dental Office Business Manager

• Leadership Skills : Ability to lead and manage dental teams effectively.
• Analytical Abilities : Strong skills in analyzing operational, performance, and financial metrics in a dental setting.
• Passion for Helping : A genuine desire to assist patients and staff.
• Personable Nature : Outgoing, cheerful, and approachable demeanor.
• Communication Skills : Excellent verbal and written communication abilities.
• Team Player : Commitment to being part of a high-quality dental team focused on patient satisfaction.
• Career Growth : Eagerness to learn, grow, and advance professionally in the dental industry.

Qualifications (Dental Experience Preferred, Not Required)

• Computer Proficiency : Strong computer skills.
• Motivation : Desire for career advancement in the dental field.
• Professionalism : Interest in being part of a professional dental team.
• Analytical and People Skills : Strong analytical abilities and interpersonal skills.
• Leadership : Ability to lead and manage dental teams.
• Collaborative Spirit : Personable and cheerful demeanor.
• Communication : Strong interpersonal, oral, and written communication skills.
• Judgment : Ability to make sound decisions.
• Independence : Ability to work independently and manage multiple projects.
• Education : Bachelor’s Degree required.
• Experience : Dental experience preferred but not required.

Responsibilities

• Team Management : Coach, mentor, and oversee front and back-office dental staff to ensure excellent patient experiences and compliance.
• Collaboration : Work with Regional Management, Call Center, Marketing, HR, Recruiting, and other departments to analyze performance and ensure optimal staffing and patient flow.
• Scheduling : Manage staff, patient, and doctor schedules.
• Hiring and Training : Interview, hire, and train dental staff.
• Compliance : Oversee compliance with OSHA, HIPAA, Code of Safe Practices, and HR policies.
• Leadership : Collaborate with dentists, hygienists, and support staff to promote clinical and administrative excellence.

Support Provided

• Modern Offices : Beautiful, state-of-the-art dental facilities with modern systems and equipment.
• Back-office Support : Full support from Specialty Managers, Assistants, Floor Supervisors, RDAs, DAs, X-Ray Techs, and Sterilization Clerks.
• Quality Supplies : Reliable, high-quality dental supplies from reputable companies.
• Compliance : Regulatory and facility compliance.
• Patient Flow : Steady flow of dental patients from all payor types.

Opportunities for All

• Experienced Candidates : Join our family and culture, and grow operationally to reach your full potential in the dental industry.
• New Candidates : Receive training, coaching, and guidance from experienced Regional Managers, Office Managers, and Training Department leadership. Benefit from training programs, regular reviews, one-on-one coaching, and other resources to help you succeed.

About Us

For over 30 years, West Coast Dental has been committed to providing high-quality general and specialty dental and orthodontic care, ensuring a great patient experience. With over 48 offices in greater Los Angeles, Orange County, the Inland Empire, and Northern San Diego, we offer comprehensive dental care to a diverse patient base, including private, PPO, Medi-Cal, and HMO patients. We are expanding and expect significant growth and opportunities for our employees and partners.

Benefits

• Paid Time Off
• Sick Pay
• Holiday Pay
• Medical Coverage
• Supplemental Vision Coverage
• Comprehensive Dental Benefits for Employees and Dependents
• Voluntary Supplemental Insurance (Life, Disability, Critical Illness, Accident)
• 401k Plan Participation