ServiceNow Business Systems Analyst

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score that is the highest in the industry
• Industry analysts and press applaud Pure's leadership across these dimensions
• And, our 6,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

SHOULD YOU ACCEPT THIS CHALLENGE...

We are looking for an experienced ServiceNow Business Systems Analyst to ServiceNow platform. As a ServiceNow Business Systems Analyst, you will be responsible to provide end to end solutions using ServiceNow and ServiceNow products. If you aspire to be a role model and progress your career in a leading product company, then this role is appropriate for you.

• You will work with business and technical stakeholders to identify their business problems and drive appropriate functional solutions/approaches.
• Understand and document requirements for configuring, testing and launching our ServiceNow solution.
• Performing/interpreting requirement analysis to identify value creation opportunities.
• Supports testing cycles (Functional, UAT, regression, system integrations) and/or Training/Training Materials.
• Supports PM with project(s) updates, scheduling, invoicing, etc.
• Act as a subject matter expertise for the assigned areas/groups and train the new team members.

WHAT YOU'LL NEED TO BRING TO THIS ROLE...

• Partner with key business and technical stakeholders to enhance current solutions and develop new ones.
• Drive and own end-to-end ServiceNow applications/processes from inception to delivery.
• Create detailed requirement specifications for enhancements to existing or development of new functionality related to ever evolving ServiceNow.
• Ensure successful delivery of business automation roadmap and build trusted relationships with internal and external stakeholders.
• Provide input into and oversight of project definition and solution design for requested new features and operational enhancements for internal systems.
• Conducts research and interviews subject matter experts to create "As-is" and "To-be" process flows. Applies critical thinking to evaluate cross functional dependencies.
• Act as the liaison between PM and business stakeholders to manage business priorities, communicate changes in scope or schedule, and call out risks.
• Identify tasks and work with the application administrators, integration and product development team to estimate delivery of proposed projects/automations.
• Managing and supporting ServiceNow's ITSM, ITAM, ITOM, HRSD and CSM products
• Prioritize and perform multiple tasks simultaneously.
• Comfortable with heavy involvement in user acceptance test planning.
• Work independently as well as collaboratively with a cross functional team.

Requirements

• 5+ years of experience as a ServiceNow Business or Systems Analyst required.
• 3 - 5 years of experience developing and configuring ServiceNow modules: ITSM, ITAM, ITOM, CSM, HRSD, etc along with integrating ServiceNow with other systems - Okta, Workday, Salesforce, etc.
• Experience in supporting ServiceNow's ITSM, ITAM, ITOM, HRSD and CSM products.
• Experience in managing and enhancing all aspects of ServiceNow such as workflow, user interface (UI), client scripts, business rules, and more, utilizing out-of-the-box functionality as much as possible and only customizing when necessary, preferred.
• Team oriented, collaborative, diplomatic and flexible, with strong communication skills
• Ability to analyze systems based on business and technical user stories/requirements in order to design solutions that best meet the overall objectives of stakeholders.
• Ability to strategically analyze and articulate risks, benefits and opportunities associated with a proposed design or solution.
• Ability to establish and maintain strategic relationships and communicate a shared vision to engage stakeholders in achieving enterprise goals.
• Ability to work in a fast-paced, high energy environment that requires flexibility and the capacity to quickly learn and assimilate information/new skills.
• Working knowledge of system development life cycle methodologies (Agile and Waterfall).
• Well-honed organizational skills, focus and attention to detail.
• Bachelor's Degree in a related field
• ServiceNow Systems Administrator and ServiceNow Implementation certifications are preferred.